Under direct supervision, measures patient facial features, adjusts eyeglass frames, and assists patients in selecting optical
items to conform to corresponding optical prescriptions and established procedures.
Essential Functions:
– Patient Procedures and Activities: Assemble patient education materials.
– Assist provider in patient examinations and procedures.
– Consult with provider concerning procedures and patient condition.
– Complete patient forms and records.
– Laboratories: Clean work area.
– Attach temples to frames.
– Cut lenses to specified size and shape.
– Fit finished lenses into frames.
– Handle computer printouts.
– Inspect lenses and eyeglasses to verify correct processing of prescription.
– Investigate lost, misplaced or incorrectly filled prescription orders.
– Package eyeglasses in containers for courier pick up.
– Refine shape of lenses by smoothing edges.
– Adjust patient eyeglass frames.
– Assist patient in selecting optical items.
– Examine eyeglasses from laboratory.
– Make minor repairs and adjustments to eyeglasses.
– Maintain optical supplies.
– Measure patient facial features.
– Receive and ship finished eyeglasses.
– Materials and Supplies: Fill request for equipment and supplies.
– Maintain and order supplies.
– Maintain records of material usage/inventory levels.
– Clear paper jams and performs routine maintenance.
– Operate copier equipment.
– Administrative and other:
– Collect and compile cumulative data and statistics.
– Maintain department logs.
– Answer telephones and take messages.
– Orient and train new or less experienced personnel.
– Serve as resource person to co-workers by answering procedural questions and assisting in problem solving.
– Locate personnel by paging system or beeper.
– Attend conferences, meetings and in-service training programs.
– Assume other activities and responsibilities from time to time as directed.
– Upholds Kaiser Permanente’s Policies and Procedures, Principles of Responsibilities and applicable state, federal and local laws.
– Assists members with the selection of frames and lenses.
– Takes orders for eyewear and miscellaneous optical items.
– Dispenses and adjusts eyewear and Ophthamalic appliances, making minor repairs as required.
– Takes facial measurements of members to fit eyewear needs.
– Provides members with information regarding eyewear, product options and eyewear services.
– Manages and resolves member eyewear complaints.
– Creates and maintains neat, attractive and sales effective frame displays.
– Maintains departmental supplies including but not limited to frame inventory, eyeglass cases, tools and equipment for daily operations.
– Returns re-called frames/optical items by specified due dates.
– Inspects eyeglasses to insure conformance with prescribed/ordered specifications.
– Processes jobs in bench room.
– Contacts members, optical lab and clinics concerning eyewear orders and prescriptions.
– Determines member vision eligibility and benefits.
– Attends staff meetings and training s as required, maintaining current knowledge of all computer systems designated for the operation of the department.
– Establishes and maintain courteous, cooperative relations when interacting with other personnel, Health Plan members, and the public.
– May perform other duties as required.
Pay Grade 24
Basic Qualifications:
One (1) year of recent full-time optical dispensing experience which may include complete optical lab bench room work.
High school diploma/ GED.
Current knowledge of optical theory, practices and lab techniques-interpretation of prescription lenses/ products available and entire eyewear fabrication process including measure, fit, adjust and repair.
Preferred Qualifications:
Certificate of completion in Optical Dispensing from an accredited Ophthalmic Optics school.
ABO Certification.
Notes:
Shift times will vary from 7:15am-7:00pm, travel to Santa Clarita and Mission Hills required.