Operations Engineer

The Role Our engineering team has built the largest private Medicare marketplace in the country. We passionately focus on the continuous improvement of the systems we build and the culture we promote. We build a platform that provides the best possible support to our customers who are shopping for insurance, and where our insurance carriers can be confident that their products are accurately and impartially represented. We are looking for a candidate who has some hands-on experience with the VMWare and/or NetApp Storage and who has the desire to continue to grow their knowledge in other areas and to evolve as we move towards an automated code-based infrastructure. We strive for security, reliability, and automation in line with DevOps and Site Reliability Engineering principles. If you are passionate about learning and improvement through metrics and automation, and passionate about engendering that mindset in others, we want to hear from you. Communication Ensure that your entire team is well informed of changes or status Explore new ways of improving communication amongst your team and with other teams Promote inclusion and collaboration between various functional disciplines Write and maintain architectural, stakeholder, and policy documentation Innovation Look for new ways to improve our processes Look for new ways to improve the quality of our infrastructure Look for new ways to increase the velocity with which your team delivers, leveraging expertise from various functional disciplines Look for new ways to remediate production incidents more quickly and safely Participation in department Communities of Practice Productivity Hold yourself accountable for being on time, staying productive, and not abusing the flexibility offered by the company Adhere to and advocate for best practices including Infrastructure as Code, monitoring, high availability, disaster recovery, security, and DevOps methodologies Initiative Know what needs to be worked on and stay focused on the goal Provide timely assistance and remediation solutions during critical situations and production incidents Take responsibility for the success or failure of delivering on time and with the highest quality possible Group Culture Contribute to an attitude of an optimistic, proactive, and encouraging direction Foster an environment where it is safe to fail and to learn from failure Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity. The Requirements 5 years of hands-on experience with a majority of the following technologies, along with a willingness to become proficient in the remaining areas: Windows and Linux Servers VMware NetApp Active Directory Secrets management with Consul and Vault or similar systems Infrastructure as code and configuration management tools like Salt, Ansible and Terraform Cloud platforms, preferably with Azure Cloud security and compliance governance and migration from on-premise infrastructure Firewalls and load balancers, such as F5 Web servers, including IIS Database Server Infrastructure like Microsoft SQL Server and PostgreSQL Application and Infrastructure Monitoring with tools like New Relic, Sensu, SolarWinds, and PagerDuty Continuous Integration and Continuous Delivery with tools like TeamCity, Octopus Deploy, Concourse, or Azure DevOps Log Aggregation tools like SumoLogic or Splunk Network theory and protocols such as DNS, DHCP, proxy servers, and firewalls Security operations with tools for SAST, DAST, RAST, and WAF Proficiency, high-comfort, and familiarity with: One or more programming languages, such as Python or Go One or more scripting languages, such as Powershell and BASH Command line interfaces Networking infrastructure Git WTW may be subject to mandatory employment-related COVID-19 vaccination requirements. Therefore, to the extent any such mandates apply, you may be required to certify and provide documentation of full vaccination against COVID-19 if you are hired in the U.S. If you accept an offer from WTW and are subject to a mandate but are unable or unwilling to be vaccinated because of medical reasons or sincerely-held religious beliefs, you may request a medical or religious accommodation. If you require an accommodation, the Company will evaluate your request and work with you to identify reasonable alternatives to vaccination, if available. EEO, including disability/vets (

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