Operations Associate
Serve Robotics
At Serve Robotics, we’re reimagining how things move in cities. Our personable sidewalk delivery robot, Serve, is our vision for the future. It’s designed to take deliveries off congested streets, make deliveries available to more people, and benefit local businesses. Why move two-pound burritos with two-ton cars?
The Serve fleet has been delighting merchants, customers, and pedestrians along the way in Los Angeles while fulfilling commercial deliveries. We’re looking for talented individuals who will grow robotic deliveries from surprising novelty to efficient ubiquity.
Who we are
We are tech industry veterans in software, hardware, and design who are pooling our skills to build the future we want to live in. We are solving real-world problems by leveraging robotics, machine learning and computer vision, among other disciplines, with an eye toward the end-to-end user experience. Our team is agile, diverse and driven. We believe that the best way to solve complicated, dynamic problems is collaboratively and respectfully.
What you’ll be doing
As an Operations Associate at Serve Robotics, you will be the primary operator in supporting commercial deliveries and product development across the fleet. Your main objective will be to execute deliveries and help the organization drive process improvements that allow the operations function to scale. Whether you are piloting, deploying or handling rovers in the field, you are the point of contact during daily operations. You?ll also serve as the missing link between development and operations, supporting development tests and providing feedback to inform teams on the products and services we build. You will be the Swiss Army knife of Operations, with daily contributions adding up to have a significant impact on the organization.
Location: Los Angeles, CA
Responsibilities
- Execute commercial end-to-end deliveries with Serve in our markets
- Support handling of rovers in the field and serve as the primary support contact
- Support development and quality assurance efforts to improve the product we bring to market
- Provide feedback on product, tools or features to the development team for iteration
- Contribute to the development of processes and routines necessary to operate rovers safely
- Support deployment of rovers to and from market
- Support the merchants, customers and stakeholders that Serve interacts with daily
- Support efforts to maintain cosmetics and cleanliness of rovers
- Contribute to maintaining a clear and safe workplace that facilitates frictionless operations
- Implement new processes and protocols and ensure compliance from the teams using them
- Support the Operations leads in the management of day-to-day decision-making to help the organization prioritize resources, schedule operating hours and execute test plans
- Provide additional ad hoc operational support to the team as necessary
Requirements
- 3+ years of experience in operations or logistics
- Superior organization, collaboration and problem-solving skills
- Ability to keep calm under pressure with a can-do attitude to meeting challenges
- Ability to work autonomously with little need for supervision
- Valid US driver?s license
- Ability to lift 70 lb.
Bonus
- Previous experience at high-growth, fast-paced startups
- Familiarity with G Suite, with an emphasis on Google Docs and Sheets
- Passion for efficiency, innovation and robotics
- Previous military experience or security clearance
- Passion for video games
More about us
Serve Robotics is the team that created the Postmates delivery robot and brought it to life in LA, completing tens of thousands of deliveries in LA?s busiest neighborhoods. Now we’re an independent company growing rapidly in order to connect people with what they need via robots designed to serve people.
We are proud to be an equal employment opportunity and affirmative action employer. Qualified applicants are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.