Job Brief:Responsibilities:ONBOARDING SPECIALIST RESPONSIBILITIESProvide support and services resources to troubleshoot and escalate internal development tickets on behalf of customers to ensure a high satisfaction rating.Understand and translate customer business goals into successful project plans in order to achieve them using Phonexa’s technology during initial onboarding.Manage a portfolio of customer implementation projects, ensuring a successful and timely completion of each project.Become an expert on the Phonexa platform and train customers with varying levels of sophistication, from the basics of the platform to the use of technical tools like APIs Assist customers to navigate the technical aspects of the onboarding process, including the implementation of Phonexa’s JavaScript and integrations with other marketing software platforms Identify and drive efficiency in the onboarding process by developing best practices and process improvements on an ongoing basis.Advocate and assist in the prioritization of new customer features and product enhancements and collaborating with the Project Management team to identify short-term solutions Collaborate with Sales, Project Management, and Customer Success to ensure smooth hand-offs before and after onboarding Assist customers to quickly identify potential issues and escalate them appropriately to ensure the best possible experience during the onboarding period. QUALIFICATIONS2+ years of experience in a customer-facing or project management role for a technology company (preferably SaaS).Bachelor’s degree or the equivalent Proven ability to manage a portfolio of accounts with keen prioritization and multi-tasking abilities.Exceptional interpersonal skills; you have the unique ability to talk technical details and business strategy, in the same conversation.Strong technical aptitude and a drive to learn Respect processes but be adaptable through change.Critical thinking and proven ability to solve complex problems Excellent written skills
– technical writing skills are a plus.Strong organizational and analytical skills with a keen attention to detail Customer-first mentality; ability to empathize and build customer relationships Ability to think creatively and be persistent Behold a priority for driving efficiency and executing consistently. JOIN OUR TEAM?Phonexa boasts a great team culture where hard work is not only appreciated but also rewarded!We are one of Los Angeles Business Journal’s 2019 Best Places to Work and a 2019 Great Place to Work-Certified Company.
At Phonexa, we believe that our success is built on the success of each and every one of our employees.
To that end, here are just a few of the benefits we offer to all eligible employees:Medical, Dental, and Vision Insurance (100% paid premium for employee and dependents)Accrued vacationGym membershipWeekly office massagesKitchen stocked with snacks, juices, and cereal barWeekly office lunchesTeam building activities & company social eventsOpportunity for professional growth within companyPenthouse office suite with awesome viewsThis is an excellent opportunity for a professional to join a company that values and rewards dedication, hard-work, team-players!The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.Phonexa is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Phonexa provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, sex, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.
This policy was intended to comply, and Phonexa so complies, with applicable state and local laws governing non-discrimination in employment.