Category: Business DevelopmentLocation: Virtual Posting, Los AngelesUS Citizenship Required for this Position: YesClearance Type: NoneTelecommute: Yes – May Consider Full Time Teleworking for this positionShift: 1st ShiftTravel Required: NoPositions Available: 1Join Northrop Grumman on our continued mission to push the boundaries of possible across land, sea, air, space, and cyberspace.
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With our competitive pay and comprehensive benefits, we have the right opportunities to fit your life and launch your career today.
Northrop Grumman’s Enterprise Services organization is seeking a Mobility Service Delivery Analyst.
Supporting Mobility Service Delivery, the selected individual will provide customer service support at all times.
He/she will perform immediate analysis of customer problems and direct the implementation of corrective action to restore function and avoid recurrence.
Participate in the management of supplier contracts, audit activity and billing.
Additional Duties include: Responsible for knowledge management for Mobility services.Interfaces between operational supplier and engineering functions to resolve issues and implement new technologies and upgrades.Participates in MDM management and oversight.Responsible for customer satisfaction improvements and reporting.Monitors progress on problem resolution and initiates feedback to management and the customer.
Performs customer follow-up to verify final resolution and determine satisfaction level.Reviews and develops department systems and procedures to ensure effective problem solving.May be required to perform other related duties as assigned.Basic Qualifications:Bachelor’s degree with at least 6 years of relevant professional experience; 4 years with a Masters (Appropriate combination of experience and education will considered in lieu of the degree)Demonstrated experience and understanding of IT Service Delivery.Proven experience with invoice reconciliation.Proven understanding of mobile devices and services.Demonstrated experience in knowledge management documentation and customer communication.Experience managing projects with mid level complexity and providing briefing material for leadership.Experience troubleshooting customer issue and determining when engineering support is required.
Excellent communication skills.Preferred Qualifications: Agile experienceNorthrop Grumman is committed to hiring and retaining a diverse workforce.
We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.
For our complete EEO/AA and Pay Transparency statement, please visit www.Northropgrumman.Com/EEO.
U.S.
Citizenship is required for most positions.