(strong(Job Details:(/strong( (strong(SALESFORCE BUSINESS ANALYST(/strong((br((br((strong(WHAT IS THE OPPORTUNITY?(/strong((br((br(This role is responsible for leveraging the Salesforce and nCino application to achieve the following:(br((ul((li(Optimize the overall function, efficiency and quality of the Salesforce Center of Excellence.(/li((li(Enable growth and scale to realize CNB & RBC’s objectives.(/li((li(Improve customer and colleague experience.(/li((li(Exemplify and promote the nCino platform as a primary driver of technology innovation, transformation and change within CNB while adhering to the overall SFDC COE roadmap and vision for CNB.(/li((li(Support other related bank wide initiatives.(/li((/ul((br((strong(Marketing Product and Digital Division(/strong((br(As a member of our Marketing, Product and Digital team, you will have an exceptional opportunity to help grow your career while driving change across many facets of the business.
The team is passionately focused on building our brand, supporting banking products and finding innovative ways to engage and retain clients.(br((br((strong(WHAT WILL YOU DO?(/strong((br((ul((li(End-to-end delivery of nCino solution, including: working with the Sales & Credit Teams and other business users to gather and define business requirements; and translate them into user stories and process flows.(/li((li(nCino user acceptance testing with team; end-user deployment; and adoption and training.(/li((li(Perform fit-gap analysis between existing Salesforce functionality and nCino requirements.(/li((li(Support the existing Salesforce COE Agile process of prioritization of user stories across multiple business processes and stakeholders.(/li((li(Understand cross-functional impacts of business requirements to configuration, process, workflow and reporting, and incorporate into user support interactions.(/li((li(Serve as a point of contact from the SFDC COE team for day-to-day support of the nCino platform users: answer questions; help with access and usage requests and needs; identify issues and work with the appropriate parties on remediation(/li((li(Seamlessly integrate with the SFDC COE team which is a highly-effective, transparent, high performing and relaxed team culture.
Leverage existing SFDC COE team colleagues, processes and best practices to optimize the nCino experience.(/li((li(Help design and execute a broader support model, inclusive of self-service materials/capabilities, in coordination with the SFDC COE roadmap.(/li((li(Help to create and maintain custom reports and dashboards for various teams(/li((li(Perform basic data uploads in support of maintenance activities, sales campaigns, & activity tracking(/li((li(Support enterprise-wide view of platform access/authority; help ensure appropriate policies and practices are in use(/li((li(Support requests from Audit, Compliance and other functions for information and assessments of nCino platform / product use, and other topics(/li((/ul((br((br((strong(WHAT DO YOU NEED TO SUCCEED?(/strong((br((br((strong(Must-Have*(/strong((br((ul((li(Minimum 2 years of experience as a Business Analyst required.(br((/li((li(Minimum 3 years of experience in using and implementing Salesforce solutions.(br((/li((li(Minimum 1-2 years of nCino experience with knowledge of commercial banking principles, practices, and procedures.(br((/li((/ul((br((strong(Skills and Knowledge(/strong((br((ul((li(BA / BS degree or equivalent(/li((li(End-to-end delivery of nCino solution, including: working with the Sales & Credit Teams and other business users to gather and define business requirements; and translate them into user stories and process flows.(/li((li(nCino user acceptance testing with team; end-user deployment; and adoption and training.(/li((li(Perform fit-gap analysis between existing Salesforce functionality and nCino requirements.(/li((li(Support the existing Salesforce COE Agile process of prioritization of user stories across multiple business processes and stakeholders.(/li((li(Understand cross-functional impacts of business requirements to configuration, process, workflow and reporting, and incorporate into user support interactions.(/li((li(Serve as a point of contact from the SFDC COE team for day-to-day support of the nCino platform users: answer questions; help with access and usage requests and needs; identify issues and work with the appropriate parties on remediation(/li((li(Seamlessly integrate with the SFDC COE team which is a highly-effective, transparent, high performing and relaxed team culture.
Leverage existing SFDC COE team colleagues, processes and best practices to optimize the nCino experience.(/li((li(Help design and execute a broader support model, inclusive of self-service materials/capabilities, in coordination with the SFDC COE roadmap.(/li((li(Help to create and maintain custom reports and dashboards for various teams(br(Perform basic data uploads in support of maintenance activities, sales campaigns, & activity tracking(/li((li(Support enterprise-wide view of platform access/authority; help ensure appropriate policies and practices are in use(/li((li(Support requests from Audit, Compliance and other functions for information and assessments of nCino platform / product use, and other topics(/li((/ul((br((br((strong(*To be considered for this position you must meet at least these basic qualifications(/strong((br(The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.(br((br((strong(INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT(/strong((br(City National Bank is an equal opportunity employer committed to diversity and inclusion.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.(br((br((strong(ABOUT CITY NATIONAL(/strong((br((br(We start with a basic premise: Business is personal.
Since day one we’ve always gone further than the competition to help our clients, colleagues and community flourish.
City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today.
City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.(br((br(In order to be hired and work at City National Bank, you must be fully vaccinated against COVID-19.(br((br(#LI-MA1(br(#CA-MA1(br( Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled