Mobile Device Management Engineer Live What you will do Job summary: Lets do this.
Lets change the world.
In this vital role the Mobile Device Management Engineer is an integral part of the Mobility Operations team within Digital Workplace eXperience (DWX).
The role will report directly to the Sr.
Information Systems Manager, DWX and will work out of our Amgen Capability Center in Tampa, FL.
DWX is responsible for the design, development, delivery, and life cycle of Amgens end user technologies.
The Mobility team consists of cross-disciplinary IS professionals who understand how to deliver services that span both infrastructure and applications.
You’ll be working on high visibility projects and play a key role in delivering on IS initiatives and optimizing the end user experience while maintaining the security of Amgen assets and data.
You will need to establish and maintain a positive business relationship with users and business partners and will participate in supporting critical mobility services for Amgen.
At Amgen, our mission is simple: to serve patients.
Our Tampa Capability Center provides essential services that enable us to better pursue this mission.
Our state-of-the-art center serves as a base for finance, information systems, and human resources professionals to make an important impact at one of the worlds leading biotechnology companies.
Job responsibilities include, but not limited to: Assists in driving day-to-day operations and service management within Mobility Operations delivery team Completes the design, development, testing, implementation, and support of key projects implementing Mobile technologies Manage and support VMware Workspace One environment including creation and deployment of configuration profiles and compliance policies Manage mobile applications within Workspace One UEM and Apple Business Manager VPP (Volume Purchase Program) Provide global end-user level 3 support for all mobile devices, with focus on iOS including DEP / ABM supervised and unsupervised devices Validation of new iOS and VMware UEM releases for impact on Amgen environment Perform meticulous work including translation of large data sets (extraction, transformation and analyses) into high-quality results Communicate and collaborate proactively with others Supports UAT and pilot testing for new functionality releases Documents end-user procedures, SOPs, and meeting results.
Creates and delivers effective presentations.
Facilitates user communications and organizational change management when changes are being implemented (outages, upgrades, attribute changes, etc.) Manage key performance indicators (KPI)and corresponding governance processes ensuring operational sustainability.
Interacts with Amgens Information Security, Identity and Access Management (IAM), Records and Information Management teams to ensure solutions are scalable, secure, and optimized to protect Amgens information Ensures projects are completed on time and within budget Delivers results in an environment consisting of diverse global and matrixed partners including non-dedicated resources Develops relationships with internal business partners, service partners, and vendors to support operational objectives Ensures risk and compliance by adhering to legal and regulatory guidelines and policies and Standard Operating Procedures (SOP) Win What we expect of you We are all different, yet we all use our unique contributions to serve patients.
The technical professional that we seek is a [type of person] with these qualifications.
Basic Qualifications: OR Masters degree Or Bachelors degree and two (2) years of Information Systems and/or Unified Communication experience Or Associate degree and six (6) years of Information Systems and/or Unified Communication experience Or High school diploma/GED and eight (8) years of Information Systems and/or Unified Communication experience Preferred Qualifications: Technical background and hands-on experience working in Mobile end user support within a global, corporate environment.
Experience should include application management and configuration management.
Solid knowledge of mobile technologies including Workspace One UEM and Assist, InTune, mobile security technologies (such as application management, device trust) and iOS operating systems.
Experience in configurations supporting individual end users as well as shared devices Experience working with third-party organizations responsible for the operational support of the service Ability to impact and influence outcomes and balance multiple priorities to build a strong network and relationships across Information Systems functions and the business Work in a fast-paced team environment while consistently demonstrating flexibility, resiliency, and resourcefulness.
Demonstrable experience in MS Office Suite & Collaboration tools, including development of advanced Excel spreadsheets, PPT, Teams and SharePoint Excellent problem-solving, team and time management skills Resourceful and proactive in capturing information and sharing ideas Solid understanding of ITIL methodologies and systems including ServiceNow Understanding of Agile methodologies and DevOps Flexibility in supporting global teams Thrive Some of the vast rewards of working here As we work to develop treatments that take care of others, we also work to care for our teammates professional and personal growth and well-being.
Full support and career-development resources to expand your skills, enhance your expertise, and maximize your potential along your career journey A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act Generous Total Rewards Plancomprising health, finance and wealth, work/life balance, and career benefitswith compensation and benefits rated above 4 stars (out of 5) on Glassdoor Apply now for a career that defies imagination Objects in your future are closer than they appear.
Join us.
careers.amgen.com Join Us If you’re seeking a career where you can truly make a difference in the lives of others, a career where you can work at the absolute forefront of biotechnology with the top minds in the field, you’ll find it at Amgen.
Amgen, a biotechnology pioneer, discovers, develops and delivers innovative human therapeutics.
Our medicines have helped millions of patients in the fight against cancer, kidney disease, rheumatoid arthritis and other serious illnesses.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other but compete intensely to win.
Together, we live the Amgen values as we continue advancing science to serve patients.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Please contact us to request accommodation.
Amgen requires all staff in the United States, Puerto Rico and Canada to be vaccinated from COVID 19 as a condition of employment.
In accordance with applicable law, Amgen will provide reasonable accommodations to staff members who qualify on the basis of a medical reason or a sincerely held religious belief, practice, or observance.
Such accommodation may not pose an undue hardship to Amgen, its operations, or its staff.