FULLY REMOTE IN IOWA, MINNESOTA, AND WISCONSIN ONLY Seeking customer service representatives to join our Member Services department Description: Answer, resolve, track and document telephone calls from members, providers, internal departments, and external agencies, in a timely and professional manner.
Research, resolve and communicate effectively with internal and external customers regarding member/provider concerns or issues Educate members and external customers on policies and procedures related to members’ health care program Answer, resolve, track and document telephone calls from members and providers in a timely and professional manner Interpret member eligibility and coverage through thorough knowledge of the contracts, policies and procedures Communicate with internal departments, members, providers and other customers regarding the transportation benefit in both verbal and written form, including faxing rides to providers at the appropriate times.
Identify trends/issues that emerge in calls/correspondence, and inform Team Lead or Supervisor.
Assist in the development and communication of resolutions to internal staff, as requested.
Demonstrate and maintain a thorough and complete working knowledge of appropriate information management systems, and ACD telephone system Maintain good working relationships and open communication with internal and external customers.
Attend department and other meetings as requested.
Skills: Customer service call center, Support, Customer support, Health insurance, Individual Family Plan, Scheduling, Insurance Verification, medical terminology, Medicaid, Customer service, Call center, Health care, Data entry, Insurance, Member service, Health plan, medicare Additional Skills & Qualifications: High school graduate or the equivalent.
Two-year degree in health related, liberal arts or communication field, including a course in medical terminology is preferred.
2 years of call center experience Experience with service based business, non script reading call center strongly preferred 1 year health insurance call center experience considered Preference given to candidates with health insurance (HMO), physician group practice, or community agency.
Proficient PC skills required knowledge of Microsoft office Preferred Experience: Working knowledge of medical claims and/or medical billing processes Proficient computer skills; knowledge of Microsoft office, Amisys, and MACESS type software packages.
About Aston Carter: At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business.
Our success is driven by the talented, motivated people who join our team across a range of positions
– from recruiting, sales and delivery to corporate roles.
As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America.
Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges.
For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com.
Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodationastoncarter.com (%20astoncarteraccommodationastoncarter.com) for other accommodation options.
However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting.
The Recruiter is the sole point of contact for questions about this position.