Maitre D

Founded in Italy in 2007, Eataly is the world’s largest artisanal Italian food and beverage marketplace. At Eataly, you can Eat a meal at restaurants or quick-service counters, Shop for the ingredients, and Learn through classes and tastings. Eat Better, Live Better! Eataly is an Equal Opportunity Employer.

JOB OVERVIEW

The Maître D is the head host who greets guests and ensures an impactful and memorable restaurant experience from start to finish. The Maître D reports to the Restaurant Manager and oversees the host team.

• Greets guests as they arrive at the restaurant; gathers any pertinent information; delivers guests to the front of house team
• Oversees the seating of and menu presentation to all guests, ensuring high-quality service
• Supervises, leads, and mentors the host team, providing daily training and development
• Takes reservations over the telephone, through emails, and in person; records all reservations properly in the system
• Manages and maximizes the reservation book
• Answers guests’ questions
• Creates and communicates daily floor plans
• Highlights problem areas with hosts or seating flow and develops solutions
• Demonstrates a positive, smiling, empowering, and motivational attitude
• Delegates effectively with a sense of professionalism
• Oversees the cleanliness and maintenance of the restaurant entrance
• Ensures all supplies required to keep the front end of the restaurant running are always available
• Performs other duties as required or assigned

QUALIFICATIONS

• 3+ years of restaurant experience
• Knowledge of the sequence of service and dining room procedures
• Excellent verbal communication skills
• Reservation system experience preferred
• Salido experience preferred

JOB REQUIREMENTS

• Availability to work onsite with a flexible schedule often including evenings and weekends
• Ability to lift up to 30 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting