Job Summary About Lofta Lofta is a rapidly-growing healthcare e-commerce company based in La Jolla, California.
Lofta is leveraging internet and virtual care technology to revolutionize the diagnostic journey for sleep apnea, chronic snoring and sleep breathing disorders.
By joining the Lofta team you will be immersed into a family of individuals committed to creating a great national and global brand.
We are fanatical about the client experience and creating a rich brand ethos that will thrive because Lofta clients are constantly rewarded not by the transaction alone, but by the emotional experience that they receive each and every time they have a Lofta engagement.
We have a long-term view and believe in tapping the lifetime value of our clients by earning their unwavering loyalty.
Job Description In this role, you will provide front-line client services related to their purchases.
This may include product questions, order status, payment issues, or shipping status.
Lofta’s focus is providing the best client experience in the industry and this role is empowered to solve our client’s problems.
While no product knowledge is required to start this position, you will be expected to learn about the product Lofta sells and provide support to clients who have purchased or may purchase.
Additional administrative responsibilities may be assigned as needed by the company.
You should be this person: Fun, energetic, enthusiastic, willing to work hard and long hours (we are a start-up), intelligent, organized and a visionary Critical strategic thinkeralways Obsessed with culture, technology, trends, and their evolution Excited to share your portfolio of past work to show us how great you are Comfortable working under pressure within tight deadlines Passionate about excellence and constantly raising the bar Self-motivated, professional, detail-oriented, and possess excellent oral and written communication skills You take constructive criticism with ease and grace, embrace idea exchanges and have an open mind Minimum Required Qualifications Skills that could help you land this position: Customer service experience is a plus Ability to handle customer concerns, & de-escalate as needed Fun, energetic, enthusiastic, willing to work hard and long hours (we are a start-up), intelligent, organized Proficient computer (Apple preferred) and internet skills Quick thinker, fast learner, multi-tasker, organized, and ability to absorb technical information and use that in your job Comfortable working under pressure within tight deadlines You take constructive criticism with ease and grace, embrace idea exchanges and have an open mind Experience working in a similar role in the e-commerce space or healthcare Experience with durable medical equipment such as CPAP equipment is a plus but not required Ability to collaborate with team members and wear a lot of hats Experience in sales roles and managing a book of business is a plus Organized and focusedLofta offers competitive pay, comprehensive benefits, and schedule flexibility.
We feature an employee-friendly work culture focusing on work life balance and career development opportunities.
This position is located in San Diego and does not provide relocation.
EEO Statement As an EOE/AA employer, Apria Healthcare is committed to providing all applicants and employees with equal access to employment opportunities, regardless of sex, race, age, color, national origin, disability, pregnancy, religion, genetic information, sexual orientation, transgender status, gender identity, marital status, veteran status, or any other characteristic protected by federal, state, or local law.
Apria Healthcare shall abide by the requirements of 41 CFR 60-300.5(a) and 60-741.5(a).
These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors and subcontractors to employ and advance in employment qualified protected veterans and individuals with disabilities.
AA/EOE, M/F/Disability and Vet