At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.
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Job Description Summary:
WHAT IS HAPPY RETURNS?
Forward-thinking brands like Revolve, Everlane, and Rothy’s partner with Happy Returns to make returns beautiful for shoppers, brands, and the planet.
Happy Returns is:
• Loved and adored by shoppers – 95% would recommend us to friends!
• Based in Los Angeles, CA
• Backed by top investors like PayPal Ventures, Upfront Ventures, and USVP
Come help us shape the future of retail!
HELP SHOPPERS, RETAILERS, AND THE PLANET
We’re not solving a small problem, and we’re not addressing a small market. We’re going after returns-the part of the online purchase experience shoppers say they hate most.
Our customers use Happy Returns’ returns software and reverse logistics to reduce costs, retain revenue, and make their supply chains sustainable-while acquiring and keeping loyal shoppers.
DO THE BEST WORK OF YOUR LIFE
At Happy Returns, you’ll have a substantial impact. We solve challenging problems, work well as a team, and get great support and development from management.
Job Description:
Happy Returns Return Bars enable in-person returns across the USA. Shoppers bring their online returns without a box or a label to any participating partners where their exchange, refund or store credit is initiated immediately.Main responsibilities include tactical requirements for onboarding both individual and enterprise Return Bar partners, including system setup and supply management. This job will also require independent management of ongoing partner escalations and prompt, creative, and individualized resolution for instore process improvements.
Responsibilities for the Location Operations Specialist include:
- Own planning and onboarding of new partners, using independent judgment and creative thinking to customize approach for each partner
- Manage inventory and replenishment of ad hoc supplies
- Analyze and oversee reporting and work cross-functionally with key departments, to resolve trending operational issues at Return Bars
- Lead outreach with partners using best practices and solutions to improve instore processes
- Manage ongoing inbound escalations promptly with Return Bar partners
Requirements:
- Bachelor’s Degree
- 3+ years experience in a similar role
- Ability to operate in a fast moving environment as we continue to grow and scale
- Strong time-management skills
- Basic Microsoft Excel Skills
- Critical thinker and problem-solving skills
- Team player
- Great interpersonal and communication skills
- Preferred knowledge about the retail and/or eCommerce industry
- Preferred experience with iPad management & Mobile Device Management applications
Subsidiary:
Happy Returns
Travel Percent:
0
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com
Who We Are:
Click Here to learn more about our culture and community.
PayPal has remained at the forefront of the digital payment revolution for more than 20 years. By leveraging technology to make financial services and commerce more convenient, affordable, and secure, the PayPal platform is empowering more than 400 million consumers and merchants in more than 200 markets to join and thrive in the global economy. For more information, visit paypal.com.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com .
As part of PayPal’s commitment to employees’ health and safety, we have established in-office Covid-19 protocols and requirements, based on expert guidance. Depending on location, this might include a Covid-19 vaccination requirement for any employee whose role requires them to work onsite. Employees may request reasonable accommodation based on a medical condition or religious belief that prevents them from being vaccinated.