Loan Administrator Lead


WHAT IS THE OPPORTUNITY?Oversee the loan administration activities for a Personal & Business Banking region or assigned team. Manage work flow, loan administration activities and processes to ensure accuracy, timeliness and consistency in overall documentation quality. Acts as a functional supervisor to the PBB loan administration team while responsible for maintaining good working relationships across multiple departments; lines of businesses and PBB Regions to ensure quality service and loan turnaround is delivered to the PBB division. 

What you will doOversee and prioritize the loan administration workflow (e.g., loan documentation requests and booking). Delegate and assign work based on experience, availability and complexity.

Reviews credit documentation for completeness, conformance to Bank policy and conformance to the approved CRR to protect Bank’s interest in the credit relationship.

Ensures and participates in the execution of in-line quality assurance procedures are practiced on all transactions including providing back-up support to SBA Loan Administration team as needed.

Maintains data integrity, productivity and quality control in accordance with established standards. Responds to questions or inquiries from internal and external clients concerning documentation policies and procedures.

Provides technical guidance to, and reviews the work of less experienced loan administrators. Ensures activities are in compliance with regulatory/legal requirements and CNB policies and procedures.

Functions as an advisor regarding tasks, projects, and loan administration activities. Is involved in daily operations when required to meet deadlines or to resolve complex problems.

Identifies process issues for improvement and completes all special projects as requested.

Monitors performance of assigned team members, gives on-going performance feedback and conducts effective performance appraisals. Trains, coaches, counsels and provides general direction and guidance to staff.

Coordinates and follows up on loan requests between CBS units and the City Loan Center and ensures all documents, reports, correspondence, etc. are complete, accurate and delivered on time.

Interfaces with Relationship Managers and Managers on complex documentation issues to ensure documentation is explained to the client.

Ensures each team member meets established goals and objectives


5 years working in a commercial bank or other lending institution.

5 years working with commercial loans

3 years loan documentation/servicing experience

Skills and Knowledge

Significant industry knowledge with a minimum of 5 – 7 years in a commercial bank or other lending institution

Demonstration of increased levels of responsibility including supervisory duties over a small to mid-sized loan administration team.

Demonstration of increased levels of responsibility in loan documentation or loan servicing with an emphasis on commercial loans.

Demonstrated knowledge of all aspects of loan documentation, servicing and loan systems.

Excellent organizational, project and time management skills.

Ability to present ideas, obtain concurrence and resolve conflicts within the supervised unit.

CompensationStarting base salary: $92,114 – $156,880 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. 

Benefits and PerksAt City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our . 

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.’ 

ABOUT CITY NATIONALWe start with a basic premise: Business is personal. Since day one we’ve always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. #LI-ST1#CA-ST

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