Description: Lifeway Mobility, an established leader in the fast-growing home accessibility industry, helps seniors with impaired mobility and individuals with disabilities stay in their homes and remain independent.
We’re seeking a Service Coordinator, who is tech-savvy, customer-first team player to support customers and assist in managing installation and service projects.
Key responsibilities of a Service Coordinator include the following:
· Take calls from customers re: service issues, trouble-shoot if possible, or schedule service call
· Create and send invoices, enter payments, and follow up on collections
· Request service authorizations from state agencies
· Get part prices, estimate labor hours
· Order parts and track shipments
· Coordinate and pack return parts and verify credits from vendors.Requirements: Our ideal candidate will have the following qualifications:
· At least three years’ experience in telephone/computer-based customer service
· High school diploma
· Ability to juggle phone calls and computer tasks
· Experience with Microsoft Word, Excel, Outlook, and client relationship management (CRM) systemsLifeway Mobility offers a competitive pay and benefits package, a friendly and supportive work environment, and room to grow with this growing company.About Lifeway Mobility:Lifeway Mobility is an accessibility solutions company that provides a wide variety of products and services to individuals and businesses in Connecticut, California, Illinois, Indiana, Massachusetts, Minnesota, Rhode Island, Southern New Hampshire and Wisconsin.
Our mission is to understand the accessibility needs of our customers and their caregivers, then to identify the appropriate products and services that will meet those needs.
We do not approach our business with the aim to sell products, but rather to understand the holistic needs of the customer and provide recommendations to improve safety, accessibility, mobility, comfort, independence, and quality of life.For more information, visit www.Lifewaymobility.Com Lifeway Mobility is an Equal Opportunity Employer.
PI156882386