A Lead Cashier’s role is to assist the Front End Manager in supervising and coordinating operations and
activities throughout the Front End of the store. A Lead Cashier is responsible for maintaining a level of
exceptional customer service and ensuring our Guests have a positive experience, especially during
times the Front End Manager is unavailable or not present. After successfully demonstrating initiative,
exceptional leadership skills and dedication in the workplace, a general cashier may apply to an open
position of Lead Cashier. Promotions to the Lead Cashier position are earned by being trusted Team
Members who have demonstrated they are highly effective in their jobs and who have a strong work ethic.
Responsibilities and Duties:
1. Policy & Procedure Efficiency: Be in consistent compliance with all aspects of Lassen’s Cash
Handling Policy & Procedures, Lassen’s ECRS Catapult Operations Manual and Lassen’s Store
Safe Funds Policy & Procedures.
2. Front End Operations: Assist the Front End Manager in supervising and coordinating activities.
Oversee and assist with Not on File situations that occur at the registers by obtaining the price of
the Not on File item for the cashier, removing the item from the shelf and immediately informing
the Front End Manager of the situation. Approve and assist cashiers with handling customer
returns, following the current Lassen’s Tender Return Policy. Approve and assist cashiers in
placing current transactions on hold, in the event a Guest needs to retrieve their form of payment,
as well as performing all voids in the event a Guest would like to cancel a transaction altogether.
Perform regular inventory adjustments at the registers for Market items that need to be utilized by
the Deli Team; approve this function for cashier’s to complete inventory adjustments of expired or
spoiled items.
3. Customer Service: Upholds high standards of customer service – ensures all Guests are given the
highest level of customer service when visiting our locations, from arrival to departure and
especially when the Front End Manager is unavailable. Assist each Guest as much as possible
and obtain additional assistance when necessary, and perform “Carry Out” service when
necessary.
4. Daily Upkeep of Front End: Assist Front End Manager with assessing cleanliness and sanitation
needs throughout the Front End and Guest frequented areas, such as restrooms and dining room
areas, and ensure cashiers complete these assigned tasks.
5. Scheduling: Assist the Front End Manager in ensuring all cashiers are taking their breaks
according to the Front End Break Schedule, assuring coverage is adequate throughout the day.
Supervisor Responsibilities
Lead Cashiers may directly supervise other cashiers in the Front End when the Front End Manager is not
present. Lead Cashiers answer directly to the Front End Manager and are not involved in general
operations.
Competencies
To perform this job successfully, an individual should demonstrate the following competencies:
1. Quality – Work is accurate, thorough, neat and performed according to policy and instruction from
Supervisors.
2. Design – Demonstrates attention to detail.
3. Problem Solving – Works well in group problem solving situations.
4. Project Management – Completes projects on time and within scope
5. Job Knowledge – Possesses the practical or technical knowledge required for the job and shares
expertise with others.
6. Customer Service – Manages difficult or emotional customer situations; Responds promptly to
customer needs; Solicits customer feedback to improve service; Responds to requests for service
and assistance; Meets commitments.
7. Interpersonal Skills – Demonstrates the ability to cooperate, work with, and communicate with
coworkers, supervisors, and outside contacts. Remains open to others’ ideas and tries new
things.
8. Oral Communication – Speaks clearly and persuasively in positive or negative situations; Listens
and gets clarification when necessary.
9. Written Communication – Able to read and interpret written information.
10. Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to
others’ views; Contributes to building a positive team environment; Able to build morale and
group commitments to goals and objectives; Supports everyone’s efforts to achieve success.
11. Visionary Leadership – Displays passion and optimism; Inspires respect and trust.
12. Change Management – Builds commitment and provides support and assistance to individuals,
teams and organizations in making organizational change.
13. Quality Management – Demonstrates accuracy and thoroughness; Looks for ways to improve and
promote quality.
14. Ethics – Treats others with respect; Keeps commitments; Works with integrity and ethically;
Upholds organizational values.
15. Organizational Support – Follows policies and procedures; Supports organizations goals and
values.
16. Judgement – Exhibits sound and accurate judgment; Includes appropriate people in
decision-making process.
17. Motivation – Demonstrates persistence and overcomes obstacles.
18. Professionalism – Approaches others in a professional, tactful manner; Treats others with respect
and consideration regardless of their status or position.
19. Safety and Security – Observes safety and security procedures; Reports potentially unsafe
conditions to supervisor; Uses equipment and materials properly.
20. Adaptability – Adapts to changes in the work environment.
21. Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are
covered when absent.
22. Dependability – Follows instructions and responds to management directives; Keeps
commitments.
23. Initiative – Asks for and offers assistance to others when needed.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.
Language Skills
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write
simple correspondence. Ability to effectively present information in one-on-one and small group situations
to customers, clients, and other employees of the organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common
fractions, and decimals.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or
diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Computer Skills
To perform this job successfully, an individual should have a strong basic knowledge of Point of Sale and
internet software.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential functions.
1. While performing the duties of this job, the employee is regularly required to stand; walk; use
hands to finger, handle, or feel; reach with hands and arms and talk or hear.
2. The employee is frequently required to stoop, kneel, crouch or crawl.
3. The employee is occasionally required to sit and climb or balance.
4. The employee must frequently lift and/or move up to 50 pounds.
5. Specific vision abilities required by this job include close vision, distance vision, peripheral vision,
depth perception and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions. The noise level in the work
environment is usually moderate.
Dress Code:
Lassens Uniform. Please see the Lassens Employee Handbook for specifics on the dress code.
Lassens Team Commitment
At Lassens we work together as a Team to ensure a premium experience for our Guests every single day.
This means that in addition to the job duties assigned with formal job titles, all Team Members may be
required to work as Cashiers, Produce Clerks, Vitamin/Cosmetic Clerks, Market Clerks, Deli Clerks, and
wherever else they are needed on any given day. We assist each other with proper receiving, hanging
shelf tags, merchandising, cleaning the Store, and various other tasks. We do this with positivity,
professionalism, and a focus on a positive Guest experience. This allows each and every Team Member
the opportunity to grow and experience all facets of the operation, to work with confidence and full
engagement, and to support one another effectively. This is a fluid environment and our ability to
successfully navigate these opportunities is one of our strengths as a company.
This job description is intended to describe the general requirements for the performance of this position.
It is not a complete list of all duties, responsibilities or requirements. Other duties not listed here may be
assigned as needed.
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