About Lumen Lumen is guided by our belief that humanity is at its best when technology advances the way we live and work.
With 450,000 route fiber miles serving customers in more than 60 countries, we deliver the fastest, most secure global platform for applications and data to help businesses, government and communities deliver amazing experiences.
Learn more about Lumen’s network, edge cloud, security and communication and collaboration solutions and our purpose to further human progress through technology at news.lumen.com, LinkedIn: /lumentechnologies, Twitter: lumentechco, Facebook: /lumentechnologies, Instagram: lumentechnologies and YouTube: /lumentechnologies.
The Role The Digital Experience team is looking for an enthusiastic, self-driven, collaborative Business Relationship Manager.
This person will be tasked with engaging internal partner organizations to adopt digital-first solutions to their programs, applying various strategies to identify and exceed objectives.
Success will be measured by maximizing digital assists across Mass Markets initiatives and staying within resource budgets.
This role will suit those who are self-actualized, relationship-centered, playful, fearless, and purposeful.
We want to move fast, build the best services possible, and always be looking to the future.
Your ability to flexibly collaborate, to sometimes lead and sometimes follow, will be appreciated.
The Main Responsibilities Engage partner organizations to deeply understand objectives, needs, and strategies Identify digital opportunities and problems to solve, probe for business benefits and ROI details, service qualification constraints Present clear, one-page brief to DX Product leaders and drive conversation about product fit, impact, investment level, speed to market options, gain consensus on go-forward plan Present proposal to stakeholders and partner organization leaders, gain alignment Negotiate with peers and leadership to define priority of work on Portfolio Backlog Assist with budget approvals and accelerate programs through governance & prioritization Ensure successful buy-in and handoff to execution teams, facilitate additional Q&A, monitor progress through Program Backlog into release assignment Represent the partner org’s interests as requirements are defined, clearing up misunderstandings and providing transparency Work closely with DX Product teams to align roadmaps to market needs and coordinate launches, provide visibility to stakeholders Deliver monthly and quarterly reports on progress and value delivered Other tasks as assigned What We Look For in a Candidate 5 years of experience, preferably in a digital field Skilled at cross-functional, influence-driven collaboration to achieve results Move seamlessly between high-level thinking and more nuanced, tactical work Ability to think across boundaries, work with many different teams to encourage outside-in perspectives and break down silos Demonstrated ability to work calmly and maintain good judgment in high-stress environments Excellent written and verbal communication skills What to Expect Next Requisition : 255191 When applying for a position, you may be subject to a background screen (criminal records check, motor vehicle report, and/or drug screen), depending on the requirements for the position.
Job-related concerns noted in the background screen may disqualify you from the new position or your current role.
Background results will be evaluated on a case-by-case basis.
EEO Statement We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”).
We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
NOTE: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Disclaimer The above job definition information has been designed to indicate the general nature and level of work performed by employees within this classification.
It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job duties and responsibilities are subject to change based on changing business needs and conditions.
Salary Min : 72540 Salary Max : 161520 This information reflects the anticipated base salary range for this position based on current national data.
Minimums and maximums may vary based on location.
Individual pay is based on skills, experience and other relevant factors.
This position is eligible for either short-term incentives or sales compensation.
Director and VP positions also are eligible for long-term incentive.
To learn more about our bonus structure, you can view additional information here.
We’re able to answer any additional questions you may have as you move through the selection process.
As part of our comprehensive benefits package, Lumen offers a broad range of Health, Life, Voluntary Lifestyle and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are governed by applicable collective bargaining agreement provisions.
Salary Min : 72540 Salary Max : 161520