Goodwill Southern California (GSC) prepares and places thousands of individuals into sustainable employment through programs and services throughout Los Angeles, Riverside and San Bernardino counties. As one of the leading non-profit brands in the world, and the largest non-profit in Southern California, we have been transforming lives through the power of work for over 100 years. Goodwill Southern California supports its mission with proceeds generated from over 78 retail stores and over 44 attended donation centers, as well as from charitable donations and grants from the public and private sectors. Goodwill SoCal is a rapidly evolving organization and yet we have never been more focused – on our mission, on our people, and on our future. It’s always a GOOD day in SoCal!
Primary Responsibility / Summary
Provides supervision to clients with developmental disabilities in individual or group enclave settings. Coaches assigned participants in learning new job duties and skills to ensure they reach their potential, striving to achieve positive outcomes in competitive, integrated employment settings.
Essential Duties & Responsibilities
1. Oversees completion of assigned tasks; coaches assigned participants to assist them in learning job duties, remain focused on appropriate work behaviors and ensure they reach their potential, maximize productivity and stabilization on the job.
2. Serves as liaison to the employer and helps ensure that the participant is successfully integrated into the workplace. Assesses ongoing support service needs that may represent barriers to employment.
3. Assists participants with developing and maintaining positive interaction with co-workers, customers and other members of the public.
4. Through the use of hand-over-hand training, positive behavior modification techniques, and other interventions, assists participants with effectively learning and executing their assigned job tasks.
5. Acts as the participant’s advocate for their employment rights and suggests alternative work methods or reasonable accommodation when necessary. Identifies and alerts site supervisor to potential needs for reasonable accommodation.
6. Maintains communication between participants, program staff, primary Department of Rehabilitation or Regional Center Counselor, and other key stakeholders.
7. Monitors participant production rate and performs periodic productivity measurements based on set guidelines established by the company and regulatory requirements.
8. Completes regular written progress reports, case notes and other required case file records for each assigned participant, productivity logs and information/ documentation required for billing. Some positions may require daily inventory records and the creation of lists of needed inventory replenishment, or travel to multiple sites to conduct coaching activities.
9. Ensures compliance with work rules and safety requirements. Reports compliance concerns and unsafe conditions to appropriate employer personnel. When supervising participants, enforces compliance with all work rules especially safety related issues.
10. This position may require local travel (up to >50% of the time) to multiple coaching sites; a valid CA driver’s license and state-required auto insurance are necessary. Driving records must be acceptable by our insurance carrier.
Additional Duties & Responsibilities
1. Other duties and special projects as assigned.
2. Follows all company safety standards, social distancing procedures and personal protective equipment policies.
3. Committed to all safety rules and exercises caution in work related activities.
Supervisory Responsibilities
• Supervises assigned program participants in performing duties.
Education & Experience
• Minimum 2 years of job coaching or relevant experience.
• High school diploma or general education degree (GED) required, some college preferred.
• Knowledgeable on responding to work-related needs of people with disabilities; ADA knowledge preferred.
• Ability to speak another language and understand another culture as required by the program or local community.
• Excellent people skills and demonstrated patience & professionalism in working with all levels of participants and employers alike.
• Excellent organizational and multitasking skills.
• Non-profit experience preferred.
• Ability to work with minimal supervision.
• Shift flexibility and overtime when needed
Other Qualifications
• Ability to handle confidential information.
• Punctual and dependable attendance.
• Free from alcohol and drug abuse.
• Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
• Adheres to Goodwill’s values of Respect, Integrity, Service, & Excellence.
Goodwill is an equal opportunity employer and will provide reasonable accommodations for job duties in accordance with Federal and State Law
Goodwill Industries in Southern California is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, disability or protected veteran status. If you’d like more information about your EEO rights as an applicant under the law, please click here: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf
Goodwill gives preferential consideration to persons with barriers to employment. Persons with disabilities are encouraged to apply.
Equal Employment Opportunity
Goodwill is committed to a policy of equal employment opportunity for applicants and employees. Employment decisions will comply with all applicable laws prohibiting discrimination in employment including Title VII of the Civil Rights Act of 1964, the Age Discrimination Employment Act of 1967, the Americans with Disabilities Act of 1990, the Immigration and Nationality Act, and any other characteristic protected by federal or state law.
Nondiscrimination on the Basis of Disabilities
In furtherance of our commitment to end discrimination against qualified disabled individuals, and in accordance with the provisions of Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act, and all regulations properly issued thereunder to protect the rights of qualified disabled persons, it is Goodwill’s policy that no program or activity administered by it shall exclude from participation, deny benefits to or subject to discrimination any individual solely by reason of his or her disability. Equal employment opportunity will be extended to qualified disabled persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall and termination. We further affirm that we will provide reasonable accommodation to the known physical or mental limitations of an otherwise qualified disabled employee or applicant.
It is the policy of Goodwill to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance for accommodations to interview because of a disability, please notify the Human Resources Department. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations for a disability.
Other details Job Family WCD
Pay Type Hourly