Omaze raises funds and awareness for charities by offering the chance to win once-in-a-lifetime experiences and dream-come-true prizes. We’ve offered everything from a double date with John Krasinski and Emily Blunt, to a walk-on role in Star Wars, to a brand new customized Mercedes Benz sprinter van. We’ve given over $130M to charities around the world, from donors in 180 countries. Our vision is to be the first for-profit company to give $1B to charity in a single year, and we’re building our team of dedicated and passionate people to help us get there. That’s where you come in!
Who We’re Seeking:
The IT Department within the Engineering Team at Omaze is responsible for company-wide End User Services and employee-facing architecture services. We are seeking a highly motivated Systems Analyst with a self-starter mentality to address our fast-paced and rapidly growing business environment. Someone who is proactive, approachable, and responsive with a high focus on root-cause analysis. Solution-oriented with in-house IT support experience.
Key Responsibilities:
- Work alongside the IT Manager to facilitate day-to-day IT end-user-services and production environment resources
- Effectively communicate with third-party vendors in an organized and efficient manner
- Initiate and maintain hardware/software benchmarks to meet industry standards
- Configure an effective remote workforce to strategically limit ongoing support
- Desktop engineering to streamline and automate on/offboarding a current and efficient workstation fleet
- Training and knowledge transfer to equip employees for technological success
- Triage and maintain a highly responsive ticketing queue
- Provision and maintain SaaS solutions, including but not limited to Google G Suite, Slack, Conferencing Solutions (Zoom, RingCentral), Microsoft365, Adobe Creative Cloud, DropBox
- Cross-team collaboration, relationship building, and accountability for on-time deliverables
- Strictly adhere to SOPs, Security Policies, and documentation standards
- Hi level of technical expertise in MacOS and iOS systems. Competent level of expertise in Windows.
- Experience with enterprise-grade MDM solutions and best practices
- Competency in automation, software deployment, patch management, and AV solutions
- Bachelor’s degree in Computer Science or related field (Associate’s with additional work experience also accepted)
- 3+ years of professional work experience (enterprise level preferred)
- Understanding of network architecture and client/server topologies
- Ability to root-cause problem solve and take ownership of issues as they arise
- An “If I don’t have the answer, I will find someone who does” attitude
- Relationship-oriented written and verbal communication skills
- You take your work seriously but not yourself
In a sentence or two explain what you believe the role of IT is in a growing enterprise *
On a scale of 1-10 please rank your familiarity in a professional work environment with MacOS 10.15 *
On a scale of 1-10 please rank your familiarity in a professional work environment with Windows 10 *
Briefly list some benefits of using SAAS solutions for a growing business and your familiarity with Google Workspace, Zoom, and Microsoft 365 *
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