About Us:
Design Group operates from more than 45 offices in the United States and India, providing engineering, consulting and technical services for the world’s leading companies in the food and beverage, life sciences, advanced technology, industrial and other market sectors. Our nearly 1,500 technical and engineering experts have direct industry experience in industrial automation, control system integration, facility and process engineering, architecture, construction management, regulatory compliance, enterprise technology and other consulting services.
Barry-Wehmiller is a diversified global supplier of engineering consulting and manufacturing technology for the packaging, corrugating, sheeting and paper-converting industries. By blending people-centric leadership with disciplined operational strategies and purpose-driven growth, Barry-Wehmiller has become a $3 billion organization with nearly 12,000 team members united by a common belief: to use the power of business to build a better world.
Job Description:
The PC Support Analyst will act as a service desk analyst and join a global team to provide immediate support for PC hardware / software, PC peripherals, Network, Voice systems and business applications to the 1500+ global professionals in Design Group. Applies understanding and knowledge of information systems products and services to assist internal users. This role requires comprehensive knowledge of the subject matter and the ability to identify process improvements. This includes issue resolutions, knowledge sharing, pc repairs and pc builds. Opportunities will be available to provide leadership and lead projects. This professional will apply understanding and knowledge of information systems products and services to assist internal users within our well established and rapidly growing engineering firm.
Responsibilities:
- Accurately diagnose client requests and determine a course of action for resolution or escalation.
- Utilize KACE to support service desk environment and opportunity to lead KACE system management.
- Apply strong analytical skills to resolve issues.
- Identify automation and self-service options for IT to provide to customers
- Using strong writing ability document and maintain IT knowledgebase.
- Provide customer-focused, clear communication.
- Work with minimal supervision with effective organizational and collaboration skills.
- Create and maintain user network accounts and login scripts.
- Provide new user orientation.
- PC configuration/troubleshooting skills.
- Successfully execute multiple project responsibilities.
Requirements:
- Ability to work with minimal supervision, effective organizational skills, and the ability to successfully execute multiple project responsibilities.
- 3-5 years of experience involving PC support in a corporate environment.
- Excellent communication and interpersonal skills.
- Strong analytical skills
- PC configuration/troubleshooting skills
- Willing and able to travel as necessary to support additional offices as required, or for training, industry related seminars, forums, or conventions, etc.
Education/Certifications:
- Associate’s or Bachelor’s degree a plus but not required.
- CompTIA A+ Certification or a Microsoft MCP preferred but not required.
- Trained on Microsoft Office and Windows Operating Systems preferred.
At Barry-Wehmiller we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process.
Barry-Wehmiller is an equal opportunity employer. M/F/D/V This organization uses E-Verify.
Applicants may be subject to pre-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.
Company: