Aristotle Capital Management, LLC is a privately owned, registered investment adviser that specializes in equity investing for institutional and individual clients worldwide.
We are one of four independent investment teams which collectively operate under a unified platform known as Aristotle.
As of December 31, 2020, Aristotle’s investment teams managed over $47 billion globally.
Please visit for more information on our firm.
The IT Service Associate’s role is to support and maintain organizational computer systems, desktops, and peripherals.
That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance.
The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required.
What You Will Do:
Analyze, troubleshoot, and resolve technology issues by providing best-in-class, white-glove customer service over the phone/email and in-person Install, configure, and maintain hardware and software including workstations, laptops, laser printers, networked copiers, scanners, mobile tablets, and video conferencing equipment Effectively document (and escalate) problems and solutions through an internal ticketing system Support Senior Level Management in the office, travel, and home environments Perform basic administration of Windows Active Directory, Azure Active Directory, Microsoft Office365 (including Teams, SharePoint, OneDrive), KnowB4, Mimecast, and Salesforce Perform user onboarding (including technology-related tutorials) Act as a local contact for technical based vendors (ISP, cable, printer, telco) Assist with Asset/inventory management Identify persistent problems in the environment and work with relevant team members and product owners to deliver effective solutions Interact with hardware vendors and service providers as needed, to close open issues Maintain an internal technology knowledge base Perform related duties consistent with the scope and intent of the position
What You Will Need:
Exemplary communication skills, both written and verbal Extensive hands-on hardware troubleshooting and equipment support experience Extensive software troubleshooting experience with a comprehensive understanding of Microsoft’s Office products and Cloud services Working technical knowledge of current protocols, operating systems, and standards Ability to operate tools, components, and peripheral accessories Able to read and understand technical manuals, procedural documentation, and OEM guides Looking for a highly motivated individual who is eager to contribute in a dynamic, fast-paced work environment Strong customer service orientation Proven analytical and problem-solving skills Ability to effectively prioritize and execute tasks in a high-pressure environment Ability to conduct research into PC and software issues and products as required Ability to present ideas professionally, in user-friendly language Highly self-motivated and directed Keen attention to detail Team-oriented and skilled in working within a collaborative environment Four-year degree from an accredited college or university or equivalent working experience 2 years minimum of work experience in the asset management business or the functional area of business systems
What We Have to Offer:
A supportive, collaborative work environment with exceptional colleagues!
Health, dental, and vision insurance Life insurance 401(K) matching Paid time off, including annual Employee Volunteer Day Various Company events throughout the year
Is Aristotle Right for You?
We are looking for exceptional individuals who are intelligent, enthusiastic, and curious, someone who will fit within our culture and contribute to our expanding business.
An ideal candidate would not limit their contribution to the provided job description but would help us surpass our goals by continually finding ways to improve themselves and the firm.
If you would like the stability of a successful, established company and the growth opportunities of a dynamic environment, we look forward to hearing from you.
The above description identifies the essential job functions and skills needed by the person or persons assigned to this position.
These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties, and skills required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
The information contained herein is subject to change at the company’s discretion.
Aristotle is an Equal Employment Opportunity Employer.
Aristotle will consider for employment, qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.
Aristotle Capital Management, LLC, Aristotle Credit Partners, LLC, Aristotle Capital Boston, LLC, and Aristotle Atlantic Partners, LLC are affiliated organizations.
Each is an independent investment adviser separately registered under the Investment Advisers Act of 1940, as amended.
Registration does not imply a certain level of skill or training.
More information about each adviser including the investment strategies, fees, and objectives can be found in their ADV Part 2, which is available upon request.
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