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IT Assistant

Heart of Los Angeles

This is a Full-time position in Los Angeles, CA posted November 22, 2021.

TITLE: IT Assistant

DEPARTMENT: Administration and Operations

REPORTS TO: Senior Director of Finance and Administration

FLSA: Non-exempt

Hours: 25 hours (M-F, generally 2pm to 7pm)

Salary: $17 p/hr

Start Date: December 2021 or January 2022

Heart of Los Angeles (HOLA) provides underserved youth with exceptional programs in academics, arts and athletics within a nurturing environment, empowering them to develop their potential, pursue their education and strengthen their communities.

Our core values are: Respect, Responsibility, Positive Communication and Support.


HOLA’s IT Assistant is responsible for supporting in-house tech infrastructure for students and staff.

This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment while ensuring optimal workstation performance.

The IT Tech will also troubleshoot problem areas in a timely and accurate fashion, and provide user training and assistance where required.

Assisting with day-to-day maintenance and trouble-shooting of the technology systems
Provide support to users on computer system and software applications
Provide technology setup for programming/events
Assisting with tech support in classes during programming hours
Assists with inventory, repair, maintenance and replacement of all technology equipment
Collaborates with Senior Director of Finance and Administration to establish goals and priorities for technology solutions
Maintenance and troubleshooting of computer system hardware and software
Install, remove, and move computers and cabling when necessary
Maintains a broad knowledge of state-of-the-art technology, equipment, and/or systems
Be available on an on-call basis for any technology needs

May perform other duties as assigned
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
Ability to be a strong role model for youth during all working hours

Familiar and comfortable in server management, multiple operating systems, hardware installation/support
Ability to communicate effectively, orally and in writing
Experienced in prioritizing and multi-tasking in a busy work environment
Excellent communication skills
Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community
College degree or currently in college preferred
Acts ethically, responsibly and with utmost integrity
Maintains highest standards of conduct and comportment
Sets personal standards of behavior that serve as a model to others


Heart of Los Angeles requires its employees to be vaccinated against COVID-19, subject to certain exemptions as required by law.

New hires working at Heart of Los Angeles must be fully vaccinated no later than 60 days after hire and until they are fully vaccinated will be required to submit weekly proof of negative laboratory COVID-19 test and submit to additional masking and social distancing requirements.

Please contact Heart of Los Angeles Human Resources Department for a copy of the vaccination policy.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is regularly required to talk or hear.

The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls.

The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.

The employee must occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.

The noise level in the work environment is usually moderate.

The building environment does not provide air conditioning and heat in all areas.

Outdoor work is expected in some cases.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position.

Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficiently.

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others.

The requirements listed in this document are the minimum levels of knowledge, skills or abilities.

As an equal opportunity employer, HOLA values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace.

We encourage people with a diverse range of backgrounds to apply.

We do not discriminate against any employee or applicant on the basis of race, color, national or ethnic origin, religion, age, gender, handicap, pregnancy, sexual orientation, veteran status, or any other legally protected characteristics.