Are you a kid at heart looking to build a career with a leading global children’s toy, entertainment and digital gaming company?
At Spin Master, our unwavering commitment to open mindedness, integrity and innovation is a great part of what has made us an industry leader.
How do we stay ahead of the pack?
By hiring the best and brightest minds—and that’s why we want you!
Job Description: What will you work on?
Spin Master requires a Level I IT Analyst to provide first level support to our Los Angeles office.
The successful candidate will be responsible for maintaining and actioning ServiceNOW incidents; triaging incoming calls to determine priority; provide exceptional customer service to the Spin Master staff which will include new user setup, moves/adds and replacement of computer equipment, troubleshooting desktop and software issues and recommending the appropriate course of action.
How will you create impact?
* Action incoming service desk support, by helping users with applications, computers and software.* Action Service Desk Software Request by Installing role/department specific applications at the customer’s request.
At Managers Approval.* Action New Hire Request with setting up account in AD after workday integration, 365, Avaya and Zoom.* Troubleshoot and maintain user workstations i.e.
Laptops, Docks, Monitors, Cintiqs and I/O devices, cellphone, hotspots and device changes.* Removing account in AD after workday integration, 365, Avaya and Zoom.* Retrieval of equipment, backing up user data, converting mailboxes, and preparing laptop/computer device for next user.* Meet SLA’s in Service Now* Troubleshoot and Maintain Wifi stability.
Escalate to Network team when needed.* Troubleshoot and Maintain Conference room equipment and Zoom Equipment.* Assist staff with meetings and PDR Conferences.* Assist Guest and Global Team Members with network services.* Assist with Toy Fair (Seasonal) How will you fit into the team?
* Knowledge of Windows & MAC Support OS, software, and hardware knowledge.* Microsoft Office support for software Level Support of Outlook, Excel, PowerPoint, etc.* Knowledge supporting Zoom Audio Video and connectivity support.
Escalate to AV team as needed.* Knowledge of Microsoft environment/tools (AD/Office/Windows/etc.)* Knowledge of technology components and how they interact (PCs, peripherals, network, file shares, VPN, Office365, security and applications)* Strong organizational skills with ability to prioritize tasks, work under pressure and balance the workload of team members.* Ability to create/maintain/modify new/existing technical documentation.* Strong communication skills (telephone/email/in person) to both technical and non-technical users.* Experience with computer imaging processes and procedures.* Minimum 1-2 years Help Desk experience.
What are your skills and experience?
* A degree in Computer Science, Information System or minimum five (5) years related experience.* Proven proficiency with Office 365, Mobile devices, Wireless Technology, SCCM, Polycom and Video Conferencing solutions, Microsoft Windows 7, Windows 10, Windows 200X and Windows 2012 operating systems including Microsoft Active Directory.* Experience working in the entertainment industry would be an asset.* Experience providing front line customer service in a busy IT environment.* Understanding of Microsoft networks, Web Browser, Microsoft Office Professional Software Suite, Enterprise Anti-virus software and Mac’s.* Knowledge of Avaya phone systems.* Above average customer service skills.* Good communication and interpersonal skills.* Ability to perform effectively in high pressure situations.* Knowledge of the following would be an asset – Maas 360 and Service Now.* Demonstrated ability to work well in a team and interact effectively with others.* Excellent analytical and problem-solving skills with the ability to handle multiple concurrent assignments.* Knowledge of ITIL Foundations.* Ability to plan, implement, test, and troubleshoot system software and hardware.
What’s it like to work here?
Spin Master is a fast-paced, hands-on organization that provides many great opportunities for impactful decision-making; though our challenging start-up atmosphere isn’t for everyone, we have a proven record of opportunities for future advancement and internal transfers for our passionate and results driven team.
What you can expect from us: Our mission is to Make Life More Fun with a vision to push the boundaries of innovation, creativity, and fun.
From top leadership to new and veteran team members alike, everyone at Spin Master embodies our Core Values: * We partner* We invent* We are open-minded* We collaborate* We get results* We’ve got integrity* We are entrepreneurs Follow us on Instagram and Twitter @SpinMaster to stay up to date on Spin Master career opportunities.
We do appreciate all interest; however only those selected for interview will be contacted.