**AIT Worldwide Logistics** **International Operations Agent (Ocean Import)** **Operations – Los Angeles, CA – Full Time** **Empowerment, active listening** and **creative thinking** are a few attributes AIT teammates exercise to deliver a world-class customer experience.The ***International Operations Agent*** responsibilities are quoting and routing freight, tracking shipments, troubleshooting, and overcoming operational challenges as well as assisting local sales and global offices with air and/or ocean export matters. This position will be responsible for controlling International freight forwarding shipments into the USA across all modes of transport per customer request. The primary focus is providing a high-level of excellent and quality customer service to all customers and vendors
**What You Will Be Doing Day-to-Day:*** Provide courteous etiquette via phone or e-mail interaction with customers, vendors, AIT teammates throughout the organization as we maintain and develop strong relationships.
* Responsible for complete shipment process in Cargowise including quoting, data entry, pickup/delivery scheduling, AES entry, interfacing with customs brokers, routing, and operational milestone updates.
* Verification of all shipment documentation is accurate, completed and retained in Cargowise, eDocs.
* Partner with Gateway and Air Carriers to accurately and timely book all shipments.
* Responsible for sending pre-alerts to customers and overseas partners.
* Ensuring all shipments are properly billed within company guidelines and timelines.
* Obtain all details necessary for shipment/quote in order to evaluate all factors to ensure customers request is satisfied.
* Examine all possible factors prior to shipment coordination and/or pricing to ensure most successful result.
* Input all essential information into the computer system to allow all information needed for shipment coordination and billing are achieved.
* Ability to prioritize action items in order to determine critical timing for action items of shipment coordination to ensure successful transaction.
* Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification.
* Identify and rectify if a shipment has deviated from schedule transit in an effort to correct shipment and achieve customer expectation and satisfaction.
* Other duties and responsibilities will be assigned as business demands deem necessary
* A team player who works well with others being respectful to our teammates is a Core Value!
* A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
* Growth mindset being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
* Customer service focus we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!
Wake up each day to be part of a **movement.** A movement to *make an impact*. A movement to *go for it.* A movement to *provide solutions*. A movement to be *empowered*. A movement to *do the right thing*.
**our people deliver.** ***Forbes names AIT Worldwide Logistics one of Americas Best Employers in 2021!*** ***Come join us at AIT and see why our employees rank us among the best places to work.***
**Position Overview:** **What We Look for in Teammates:**
**Other Skills We Hope to See:** * High School diploma or GED required.
* 2 years industry experience in export/import operations
* Previous work experience in ITAR and Dangerous Goods regulations preferred
* Cargo-wise experience a plus!
* Proficient in Microsoft Office suite
* Excellent communication skills both verbal and written
* Ability to multi-task in a high volume, fast-paced working environment
* High attention to detail and strong organizing skills
* Ability to work autonomously and within a team environment
**What AIT Can Offer You:** * Growing company with a record year in performance that continues to scale!
* Opportunity to drive significant changes at the station with an ability to make an impact across the organization
* Hands-on and passionate CEO who understands the importance of hiring great talent passionately caring for co-workers is a Core Value!
* Laid-back and open-door work environment
* High Performance culture with a focus on a growth mindset where continuous improvement is embraced
* Opportunity for advancement
* Competitive compensation package
* Full line-up of benefits
* Tuition assistance
* Volunteer program its also a Core Value we actively engage in our communities!
**About AIT Worldwide Logistics:** AIT Worldwide Logistics is a global freight forwarder that helps its customers grow by expanding access to markets all over the world where they can sell and/or procure raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, food, government, healthcare, high-tech, industrial and life sciences. Backed by scalable, user-friendly technology, AITs flexible business model customizes door-to-door deliveries via sea, air, ground and railon time and on budget. With expert teammates staffing more than 85 worldwide locations in Asia, Europe and North America, AITs full-service options also include customs clearance, warehouse management and white glove services.
*AIT Worldwide Logistics is an Equal Opportunity Employer M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218 or email your resume to careers@aitworldwide.com.*
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