Experis Healthcare Solutions supports the healthcare industry – payer, provider, and vendor – with expertise across the entire IT organization. Our adaptable delivery model allows us to help our clients meet their talent needs with permanent, contract, or contract-to-hire resources, supplementing teams with specific subject matter expertise, or complete outsourced solutions. We have supported key programs at all levels, from program and project management to leads and individual certified analysts and more.
We are currently seeking someone to join our team. Please see the job description below and apply if you meet the requirements.
Job Title: Interface Analyst, Interoperability
Work Location: This position is 100% remote. Work from home.
Start Date: ASAP
Permanent Position
Position/Project Description: Interface Analyst, Interoperability supports the client though complex configurations to support the front desk and revenue cycle applications within the Epic electronic health record (EHR) software.
Day to Day:
- Researching and gathering functional requirements for specific interfaces
- Following technical and business process documentation for interfaces
- Maintaining and troubleshooting existing interfaces
- Configuration and quality assurance of newly developed interfaces. In collaboration with developers, workflow analysts, team members, and third-party vendors
- Act as 1st point of contact for all team maintenance requests, questions, and support requests.
- Manage multiple competing priorities in a fast-paced environment.
- Supporting multiple concurrent projects and coordinating with internal resources as needed
- Providing quality assurance testing on new or enhanced interfaces
- Participating in internal process improvement projects
- Participating in informal internal training and mentoring as part of ongoing team improvement
- Execute and resolve Tier 1 maintenance tickets as assigned and within client SLA standards.
- Providing technical support to client members
- Working effectively to meet deadlines, deliver superior results, and keep focus on the member’s needs in a fast-paced environment
- Demonstrating ownership of work and attention to detail
- Researching and investigating new technologies or workflows as needed to support members
- Collaborating with stakeholders (internal, members, vendors) to address integration issues
- Coordinating build and testing activities with the member and third-party vendor
Required Skills:
- Epic specific certifications: Bridges, Chronicles, Care Everywhere, EpicCare Ambulatory
- Degree in Computer Science, Mathematics, Health Information Technology or a related field; or equivalent work experience
- Working knowledge of HL7 standards
- Debugging, troubleshooting, and documenting skills
- Familiar with Mirth or other Interface engines is a plus
- Experience in healthcare industry or health information technology is desired
- Experience performing Quality Assurance testing
- Strong analytical skills
- Demonstrated customer service experience
- Any HL7 or Mirth certification, preferred