Description: National General is an insurance servicing company.
Contractors will be taking 80-100 inbound calls/day from current insurance policy customers.
Customers are calling in because they have received a letter in the mail or some type of communication that their insurance policy needs to be renewed, etc.
and they were given this number to call.
There will be no outbound calls
– this is all incoming customer service calls helping customers renew, cancel or make changes to their current policy.
Pay: $16/hr (bilingual $16.50)
– if converted to full time employee they will get an increase in pay Start Date: 8/15/2022 Location: 827 W Grove Ave, Mesa, AZ 85210 (Will be in office for 5 weeks of training then will work 100% remote) Training Schedule: M-F 7AM-3:30PM Post Training Schedule: Must be open to work a shift between the hours of M-F 4:30AM-6PM Duration: 90 day Contract to Hire Skills: insurance, restaurant, retail, waitress, barista, bilingual, “customer service”, “inbound call”, call center, Customer care, Customer service oriented, Customer service, Inbound call Top Skills Details: insurance, restaurant, retail, waitress, barista, bilingual, “customer service”, “inbound call” Additional Skills & Qualifications: Qualifications: Customer Service Experience, with an emphasis on Experience
– Need to be able to provide a positive experience to all customers They have seen success with candidates from retail stores like: Starbucks, Target, Chick fil a and Call Centers and other companies with an emphasis on providing a great Customer Experience.
This is an entry level position so they are open to experience as long as the candidate is open to learning.
They will train them on everything they need to know in order to be successful in the role.
Someone with a fast food, retail, restaurant, front desk, call center experience would be a great fit here (Think customer facing and customer focused) Try and stay away from candidates that come from warehouse, security guard, caregiving experience have not seen a lot of success here so stick to targeting customer facing/customer focused role.
Must be able to provide proof of GED or High School Diploma Skills: Empathetic, Ability to engage in conversation Reliability really digging into past attendance/punctuality Willingness to learn Ability to multi-task and Sense of urgency Computer knowledge/Typing skills (Must be able to pass comp literacy test 75% or higher) Communication skills (verbal and written) Bilingual (Spanish) preferred not required (If bilingual must pass test given by Nat Gen during interview) Candidates who have advanced in prior roles or have indicated a desire to advance within a company long term.
Looking for long term opportunity to grow with National General.
MUST BE ABLE TO PROVIDE PHYSICAL PROOF OF GED/HIGH SCHOOL DIPLOMA Experience Level: Entry Level About Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business.
Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles.
As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.
Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America.
Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges.
For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com.
Aston Carter is a company within Allegis Group, a global leader in talent solutions.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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