nnGlobal law firm is seeking an IT Training Coordinator to join it”s Downtown Los Angeles office.nn nn n nn nn Duties & Responsibilities: nn nn n nn Maintain a strong understanding of the Firm”s core desktop environment, including Windows 10, Microsoft Office 2013/Office 365 and the various legal applications in use nn n nn Develop technical and functional expertise in the desktop environment and applications and leverage this knowledge to develop and maintain end user training resources nn n nn Create, manage and maintain the Firm”s Learning Management System and Intranet/eLearning content nn n nn Develop or acquire, incorporate, and maintain all IT training content, e.g.
eLearning videos, New Hire training handouts, quick reference guides, etc.
nn n nn Deliver New Hire computer training and follow up with those users to maximize their productivity nn n nn Develop and report on Key Performance Indicators (KPI”s) to assist with the tracking of end-user productivity and application adoption/usage and proactively check in with them on a regular basis to aid in their understanding and use of the computer and applications nn n nn Point of escalation for the Helpdesk on a regular basis, as needed nn n nn Educate end users on IT department policies nn n nn Work with IT team members on testing software applications, firm deployed Images and updating/creating technical documentation nn n nn Submit new knowledge base articles, when appropriate nn n nn Perform additional duties and functions as requested nn n nn nn n nn nn Qualifications: nn nn n nn Bachelor”s Degree nn n nn Minimum of 3 years IT training experience & at least 2 years of supervisory experience nn n nn Must have experience creating computer-based training videos using Adobe Captivate or other similar screen recording tools nn n nn Expert proficiency in the Microsoft Office Suite 2013/2016/2019, particularly Word.
Office 365 a plus nn n nn Proficiency with commonly-used legal applications including document management systems, legal template and numbering software, document comparison software, timekeeping software, and Adobe Acrobat Professional nn n nn Ability and willingness to travel to regional offices if needed nn n nn International law firm experience preferred nn n nn Excellent communication and brokering skills between legal/administrative staff and IT teams (IT Support Specialist I, IT Support Specialist II and IT Engineers) nn n nn Experience with training users on IOS or Android devices and applications nn n nn nn n nn nnPlease submit your resume to be considered.nn nnby Jobblenn