Implementation Specialist The Ahola Corporation:Ahola is a third-generation family-owned business with more than 50 years of payroll, tax and HR experience, having served over 10,000 small businesses nationwide.
We empower employers, with easy-to-use payroll and HR technology solutions, and provide personalized, dedicated support to help them every step of the way.Our work is serious, but we don’t always take ourselves too seriously.
We’re a bunch of diverse people that bring our true authentic selves to work.
We share in each other’s accomplishments and we are there for each other when times get tough.
Our ability to have fun with each other also shows how we care for each other.
This attitude spills over to when we work with our clients.
They can sense our positive energy and it’s one more reason they like working with us.General Summary of Position:The Implementation Specialist will work closely with the Sales, Training and Operation teams to ensure the high quality of implementations, evaluations, assessments needed to meet require timelines.
An Implementation Specialist will provide support for all team members and projects.Principle Duties and Responsibilities:Implements new client products and services as it relates to Aholas HCM platform.Uses multiple conversion programs or templates to load employee’s data into isolved.Accurately enters all data, verifying totals to client’s balance.Provide client support via phone or email.Helps identify and can articulate client needs.Provides continuous updates throughout the implementation process.Maintains and monitors all implementation timelines.Ensures all timelines are met.Identifies system issues and documents them in Ahola’s tracking systems.Performs client satisfaction check post implementation.Maintains a strong, consistent working relationship with other departments.Provides in-depth client support.Stays current with all payroll, timekeeping, benefits, and tax laws.Attends company provided training and seminars provided by professional associations.Analyzes internal processes looking for ways to continuously improve internal processes.Asist with the development and implementation of best practice procedures for new Implementation Specialists.Performs other duties as assigned.Desired Job Qualifications Include:Associates Degree3-5 years of HCM, Benefits, Payroll, and/or Timekeeping experience.Minimum 2 years of payroll/HCM implementation experience.Will consider 5 years of experience in lieu of degree.Strong attention to detail and time management skills, including the ability to manage multiple projects at one time.Conflict resolution.Excellent written and verbal communication skills.Strong organizational and follow through skills.Proficient in CRM tools, Smart Sheets and Microsoft office Products.Advanced excel skills.Direct Reports:None at this TimeOur Ideal Candidate:Ability to be innovative and think ahead of the curve; be original with thoughts and ideas.Ability to be resourceful when faced with challenges and think outside the box.Ability to persevere; be positive during difficult or challenging situationsValues working at a business that encourages and supports continuing education and certifications.Ability to motivate and mentor others.Creative problem-solving ability and results-orientation.Strong technical aptitude and capabilities to drive results.Passion for delivering exceptional customer service.Ability to teach employees with varied level of technology skills.Ability to address customer issues that promote the organization’s services and core values.A strong work ethic and the desire to continue improving professionally.Handles constructive criticism and works under the direction of others in a goal-based management system.Can work independently and collaboratively as a team member.The AHOLA Corporation provides equal employment opportunities to all qualified applicants and employees, and administers all aspects and conditions of employment, without regard to the following: Race, Color, Age, Sex, Sexual orientation, Gender, Gender identity, Religion, National origin, Pregnancy, Physical or mental disability, Military or veteran status, or Genetic information.
Equal employment opportunity applies to, but is not limited to, employment status, training, promotion, demotion, transfer, leaves of absence, and termination.