Head Of Retention-Storm3
? Head of Retention
Womens Health and Wellness Brand
Los Angeles, CA (Hybrid)
$200,000 – $250,000 Base Salary + Benefits
The fastest growing womens supplement brand of 2023 is seeking a Head of Retention who has the ability to develop and implement retention strategies that improve customer satisfaction and drive revenue growth. The team is a tight knit, high performing, and collaborative group where you can continuously feel supported and inspired. As the company continues to grow, there is many opportunities for career growth.
The successful candidate will be responsible for leading a team of retention specialists, analyzing customer data, and creating retention programs that keep customers engaged and loyal to our brand.
Key Responsibilities:
- Develop and implement retention strategies that reduce customer churn and increase customer lifetime value.
- Analyze customer data and behavior to identify trends, opportunities, and areas for improvement.
- Lead a team of retention specialists, providing guidance, coaching, and support to help them achieve their goals.
- Create retention programs and campaigns that engage customers, increase brand loyalty, and drive revenue growth.
- Collaborate with cross-functional teams, including marketing, product, and customer service, to develop and execute retention initiatives.
- Monitor and report on retention KPIs, and use data to drive continuous improvement and optimization of retention strategies.
- Stay up-to-date with industry trends and best practices, and share knowledge and insights with the team to drive innovation and growth.
Requirements:
- Bachelors degree in marketing, business, or a related field; Masters degree preferred.
- 7+ years of experience in retention marketing, customer success, or a related field.
- D2C/B2B/CPG omnichannel marketing experience required.
- Proven track record of developing and executing successful retention strategies that drive revenue growth and improve customer satisfaction.
- Strong leadership skills and experience managing a team of retention specialists.
- Excellent analytical skills, with the ability to analyze customer data and behavior to identify trends and opportunities.
- Strong communication skills, with the ability to collaborate effectively with cross-functional teams.
- Experience with retention tools and platforms, such as customer engagement software, CRM systems, and marketing automation tools.
- Ability to work in a fast-paced, dynamic environment, and adapt to changing priorities and requirements.
Benefits:
- Competitive salary – based on experience
- Continuous opportunity for career growth
- Inclusive work environment with a super collaborative team.
- Fun team events and the opportunity to work with a passionate, fun, close knit team.
If you are a strategic thinker with a passion for customer retention and driving revenue growth, click the Easy Apply button and shape the future of their business!
? Storm3 is a specialist HealthTech recruitment firm with clients across Europe, APAC and North America. To discuss open opportunities or career options, please visit our website at storm3.com and follow the Storm3 LinkedIn page for the latest jobs and intel!