IAM Stragetic Advisor – (Cyderes) – 416134

Job Description:

  • The IAM Strategic Advisor is a customer-facing consultant responsible for designing IAM strategies, roadmaps, and solutions
  • They work on customer projects and programs, directly with the Engagement Lead and Project Manager to deliver outstanding solutions
  • The Strategic Advisor should be an SME in Identity Governance and Administration, Access and Authentication Management and Privileged Access Management
  • When engaged directly with a customer they should take the lead in designing, developing, and managing the technical vision and implementation of company projects and programs
  • This includes processes and performance against a technical plan
  • In addition, the IAM Strategic Consultant will be accountable for identifying efficiency-generating opportunities such as new architecture models, managed services options, and solutions that leverage customer success
  • Being the pinnacle of the technical expertise within the IAM practice the IAM Strategic Consultant should feel comfortable being asked to assist pre-sales in talking to customers and presenting in front of C-Level stakeholders
  • The successful candidate will have the opportunity to share their expertise with customers acting as a trusted advisor for topics within their professional services practice
  • As such, excellent English communication skills (both written and verbal) are a must
  • The candidate must also be capable of shifting smoothly between roles as an SME to technical lead as required
  • This role frequently involves investigating and resolving challenging technical problems, so demonstrated troubleshooting skills are required, along with effective organization skills, the ability to multi-task, and efficient time-management skills


  • Converse with potential customers about IAM, PAM or Authentication and be able to describe company IAM advisory, Professional Services and Managed Services offerings
  • Responsible for leading IAM assessments and roadmap discussions with customers
  • Responsible for leading and creating process, policy and technical IAM architectures for customers
  • Responsible for ensuring appropriate collection and analysis of technical requirements based on critical customer use cases and expectations
  • Responsible for generating customer delivery documentation such as technical requirement catalogs, deployment diagrams, and technical strategy presentation
  • Responsible for the development and implementation of the technical organization-wide strategies
  • Responsible for analyzing results of customer Advisory engagements for identifying critical technical components and strategies required for successful implementation of security roadmaps
  • Ensures prioritization of technical efforts and consultant staff toward development and delivery of critical customer outcomes
  • Ensures technical strategy alignment of standard customer SDLC (System Development Life Cycles) to project execution frameworks
  • Works closely with project service and or engagement manager to identify key technical requirements, prioritize requirements, catalog requirements, and assign them to project use cases and sprints
  • Identifies, qualifies, and assesses new and existing customer relationships and opportunities
  • Identifies customer s technical stakeholders, and provides effective training and mentoring to maximize leadership and consulting effectiveness, customer learning and overall project team productivity
  • Capable of performing as an Architect or lead Engineer on customer engagements


  • Bachelor s Degree and/or qualification in an IT related discipline or equivalent technical and business experience
  • 10 years experience in consulting and IT industry
  • 6+ years of hands on experience in Identity and Access Management professional services
  • 2+ years experience in leading large strategic projects and programs in a technical capacity
  • Experience with modern cloud computing solutions in an IaaS and/or SaaS environment
  • Service Delivery management experience with a strong track record on client satisfaction
  • Demonstrated experience managing customer relationships and technical leadership
  • Excellent customer service, problem solving and conflict resolution skills
  • Proven team player with outstanding interpersonal and communication (written and oral) skills
  • Exceptional analytical and process development skills
  • Ability to motivate others to perform above normal expectations
  • Ability to manage multiple issues at one time with exceptional follow through
  • Experience working remotely and leading virtual projects
  • Capability to build strong relationships with customer/partners
  • Ability to participate in multiple, simultaneous projects and work streams
  • Readiness to travel up to 50% annually

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Associated topics: customer care manager, customer service team manager, director, gerente de servicio, guide, management experience, monitor, operations, review, telephone

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