At Soho House a Host III, is responsible for greeting guests, answering all incoming calls, andcreating reservations for Clubs and restaurants as well as supporting Backservers and Busser withclearing tables for arriving reservations. As a Host III you support the team with organizationalefficiency and are great at building relationships as well as fostering positive experiences forall from the moment they arrive until they departA successful Host III provides excellent service to guests and members via friendliness,discretion, and accuracy. We hope you enjoy working with others, know your way around a phonesystem, and have a warm and friendly disposition!RequirementsWelcome every member by name and guest is with open arms and in a hospitable mannerSupport and assist with answering high-volume phone lines and calls for restaurant, roof andcinema reservations, general inquiries, and deliveries, messages for members and from employees;among other inquiriesSpeak to standard Q&A regarding menus, hours of operation and amenityavailability/pricing and comfortable reaching out for support to ensure all inquires areaddressed and in a timely matterMaintain a clean, sanitary and safe work environment, Host area and support Backserver/Busserwith clearing tables for next tables arrivalIn real-time ensure any guest related concerns are addressed and action items have been setand a manager is notifiedBuild relationships with members and guests and communicate and red flags and positivefeedback to management to assessInfluence a fun and positive atmosphere by being approachable and professionalAdministrative tasks (i.e. properly keeping all paperwork logged and filed)Required Skills/QualificationsAt least 1 year of experience in customer service focused roleMust be okay with answering high-volume phone lines and answering inquiries professionally,timely and to the best of your abilities.Quick learner or have OpenTable, MICROS (other POS) experienceProblem solving skills and bring conflict resolution to any anticipated or current matterDetail oriented, articulate and ability to multi-task in a high-volume and demanding workenvironmentStrong communication skills and ability to understand and follow written and verbalinstructionsFlexible schedule and ability to work nights, weekends and holiday’s (as needed)BenefitsSoho House offers competitive compensation packages that feature global benefits and perks.Whether you’re seeking entry-level employment or a new opportunity to expand your profession, weoffer training to develop the technical and managerial skills necessary to enhance your career.Health Care + 401K: Full time employees are eligible for full benefits;Medical, Dental & Vision as well as Retirement fund with a 2% matchPaid Time Off: Full- Time Employees have sick day’s + vacation daysCareer Development: Soho House can progress your career domestically orinternationally as well as managerially or technicallySoho Impact: Empowering the Soho House Community to make positive change,through mentoring, apprenticeship, local outreach and sustainabilityLearning & Development: An extensive range of internally and externally runcourses are available for all employees.Cookhouse & House Tonic: Celebrating our passion for food and drink. Check outour monthly calendars and get involved in trips, training’s and events. Available to all.Team Events: From fitness sessions to cinema screenings and art classes, eachmonth we hold a series of fun events which you can sign up to.Family Meal: Whilst on duty in our Houses & Restaurants you will be providedwith a substantial meal free of charge.This employer is a corporate member ofmyGwork – LGBTQ+ professionals, the business community for LGBTQ+ professionals,students, inclusive employers & anyone who believes in workplace equality.