Salary$16 an hourJob TypeFull-timePart-timeNumber of hires for this role2Full Job DescriptionHost/Hostess Job DescriptionA Host/Hostess presents a positive first impression of the establishment’s friendliness, excellent service and high standards. The Host/Hostess also greet Guests upon arrival, inform Guests of their wait time, monitor a waiting list, enter Guest names into the computer system, show Guests to their table and bid Guests farewell as they leave.A Host/Hostess must be able to carry natural conversation with Guests without sounding scripted or intrusive. Additionally, the Host cares for our Guests by refilling beverages and performs light housekeeping duties such as cleaning glasses and menus and ensures restrooms are clean, stocked and orderly. As a member of an energetic team, the Host/Hostess may also need to answer the phones and fill to-go orders when needed. Availability must include nights and weekends.Responsibilities:Greet incoming and departing Guests warmly with a genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter’s nameUse visual cues to seat Guests in either the bar or dining area depending on their preferenceInform Guest of current promotion and who will be serving them to ensure a smooth handoff to the service staffAnswer incoming calls to the restaurant and provide appropriate serviceManage the flow of Guests into the Dining and Bar areas, provide accurate wait times to incoming Guests if appropriateTend to special Guest needs and requestsObservant to Guests’ needs throughout dining experience to ensure they receive high quality service (i.e. notice a drink refill is needed while seating another Guest and ensuring the drink is refilled prior to getting back to the door).Protect establishment and patrons by adhering to sanitation, safety and alcohol control policiesHelp dining room staff by setting and clearing tables; replenishing water; serving beveragesIssue dining charges by verifying orders; calculating taxes; totaling bill for to-go ordersReceive payments by validating credit charges; approving checks; accepting currency; calculating and issuing change for ToGo ordersReconcile cash drawer by proving cash transactions; listing checks and credit card charges for to-go ordersContribute to team effort by accomplishing related results as neededRequirements:Must be able to read menusMust be able to articulate clear greetings and farewells to Guests, as well as being able to understand requests for assistanceMust be able to clearly communicate Guests’ needs to W/Ws, Bussers, Managers, etc.Must be able to hear well in a loud environment in order to answer telephone and respond to Guest requestsMust be able to walk and stand during entire shiftMust be able to reach, bend, stoop and wipeMust be able to articulate clear greetings and farewells to GuestsMust be able to understand requests for assistanceMust be able to carry trays or supplies (10-30 lbs.)A desire to help out where needed and work as part of a teamPassion for providing extraordinary serviceThe ability to thrive in a fast-paced environmentAn appetite for learning (and great food)Flexibility to work a variety of shifts6 months experience in a full-service restaurant preferredMust be upbeat, outgoing and positiveMust be able to assist Guests and possess great Guest relations skillsAbility to work positively in a fast-paced environmentAbility to stand/walk and stay focused and alert for extended periods of timeAbility to work effectively within a teamAbility to effectively communicate on the telephone.Host/Hostess top skills & proficiencies:Customer ServicePeople SkillsProfessionalismHigh EnergyMultitaskThoroughnessPlanningBasic MathTeamworkAttention to DetailVerbal CommunicationOrganizedFlexibleManagement SkillsJob Types: Full-time, Part-timePay: $15.00 – $16.00 per hourSchedule:8 hour shiftWeekend availability