Hospitality Assistant

ABOUT US
A Place Called Home is a dynamic, non-profit youth and community center in South Central Los Angeles. APCH provides educational programs, counseling, mentoring, music, dance and art classes, fitness and health and wellness opportunities. As youth participate in our programs, they discover interests and talents and develop a better sense of themselves and their place in the world around them. Our goal is to increase the likelihood that youth will stay in school, pursue higher education, attain viable jobs, and become active community members capable of making positive change in the world in which they live.

Our mission is to serve youth and families directly and the optimal way to do that is in person. The majority of our positions require employees to work onsite at our facilities. We will always comply with or exceed government and public health safety mandates. Our priorities and policies to protect the safety and health of our staff and members may require special protocols on our campus and/or may require us to work remotely on a temporary basis.


APCH COVID-19 Vaccination Policy

A Place Called Home will be mandating COVID-19 vaccines for our staff. Consistent with our mission and values, and the duty to provide and maintain a workplace free of recognized hazards, A Place Called Home (APCH) has adopted this policy to safeguard the health and well-being of our staff and our families, members and their families, volunteers, vendors, and others who spend time on our campus, and the community, from the risks associated with COVID-19. All new hires must provide proof of their first dose of the vaccine on the first day of employment, if not fully vaccinated, and will have 30 days from their date of hire to complete their COVID-19 vaccination and submit proof of completion to the organizations HR department.

How To Apply:

After setting up your account, please ensure to fully complete the application in order to be considered. The application will be considered complete, once you have submitted your resume, cover letter and have signed the application.

https://www.paycomonline.net/v4/ats/web.php/jobs?clientkey=EC0897526493DC96E79F1D7A7FB8D485


Our commitment to our staff wellness, development and experience:

A Place Called Home is committed to supporting our hard working staff by creating a work environment that builds relationships, careers and experiences through collaboration and transparent communication. We dont just talk the talk but we walk the walk. Below are just some ways in which we support our staff:

Health and Wellness

  • HMO & PPO Medical and Dental Plans with APCH covering the majority of the group costs

  • 25K Basic & Accidental Life Insurance-no cost to the employee

  • FSA, DFSA and Supplemental Insurance to support your out of pocket costs

  • 401K Retirement Plan with employer match

  • Generous Time-off: Paid winter break, 2 wellness days, 13 holidays, 2 weeks+ vacation, 88 hours for sick days, Incentive time off opportunities

  • Assistance and funds for emergencies

  • Employee Assistance program to support your work life balance

Professional Development

  • Gallup’s Strengths Assessment for all employees

  • Quarterly Employee Training

  • Specialized Manager Training

  • Leadership Training through our Leaders In Training Program (LIT)

  • Professional development support and financial assistance

  • CPR & First Aid Training certification

Collaboration

  • Employee Engagement Committees: employee recognition, new hire experience, supporting community organizations, creating fun staff events, justice, equity, diversity & inclusion and wellness.

  • Monthly Employee Acknowledgment by Colleagues and Supervisors

  • Employee Portal – Staff Communication & Resources available at any time

  • TouchPoint-Monthly all staff meetings


Job Title: Security, Safety & Hospitality Assistant

Department: Operations

Reports to: Security, Safety & Hospitality Manager

FLSA Status/Hours: Part-Time (27 hours per week)


Summary

The Security, Safety & HospitalityAssistants responsibility is to provide warm greetings and directions for members and visitors, and receiving functions (for deliveries). As the first contact for most members, staff and guests, the Security, Safety & Hospitality Aide functions as a key ambassador for APCH and is expected to provide welcome and exemplary customer service in accordance with our values and practices. The aide will also assist in controlling the entrances to our buildings and street crossings during business hours, evening and/or weekend events.


Essential Duties & Responsibilities

  • Provide an atmosphere in which all members, staff and visitors feel safe

  • Protect companys property and staff by maintaining a safe and secure environment

  • Monitor and control access at building entrances and vehicle gates

  • Monitor and assist at street crossings during assigned hours

  • Welcome and assist visitors with directions and secure proper identification

  • Monitor Security alarm systems

  • Report unauthorized or suspicious persons, vehicles and activities to the SS&H Manager

  • Maintain security records, logs and reports

  • Respond to imminent threats of violence, criminal incidents and emergency medical incidents

  • Respond to alarms, emergency codes, and security related incidents

  • Perform First Aid or CPR

  • Assist staff with fire, security and disaster drills and other emergency building evacuations

  • Ensure the facility is opened and closed during specified hours; following all opening and closing procedures

  • Ensure that all members and visitors sign in and out daily

  • Display ethical and professional behavior in working with members, parents and visitors

  • Maintain discretion regarding sensitive matters having to do with members

  • Protect confidentiality of records and information about staff and members

  • Attend and successfully complete all staff development training as required by state law or directed by SS&H Manager

  • Perform other duties as assigned by SS&H Manager

  • Inputting incoming mail/packages into the eWork Order System

  • Enforce Work Safety Protocols


Qualifications

The ideal Security Assistant will be an individual who carries high personal and professional standards, is high energy by nature, and enjoys partnering with others to achieve successful outcomes. To be successful in this role the Security Assistant will focus on achieving excellence of service and performance in the five core competencies identified by the agency: integrity & trust, adaptability, accountability, learning and development and compassion. As a Security Assistant they will also be expected to excel in the five security competencies of: safety, communication, prioritizing & planning, care & use of equipment and work quality & Innovation. The candidate will embrace the APCH culture of a learning organization and strive to constantly improve upon systems and services for the benefit of our employees and our constituents; and will be demonstrably committed to their own ongoing personal and professional development. Our culture encourages individuals to speak up, we respect diversity of thought, and we look to our staff to be candid with concerns and constructive suggestions. Together, we can continue to take APCH to even higher levels of excellence and service to the community.


Technical and Performance Skills

  • Professionalism
  • Customer Service
  • Collaborative Skills
  • Flexibility
  • Mission-Driven
  • Dedicated to excellence
  • Detailed Oriented
  • Knowledge and ability to monitor security cameras and store, retrieve, review and export video footage

Education/Training/Experience

  • 1 year proven work experience as a security guard or relevant position
  • Possess a current Guard Card
  • Experience working in a youth & community center preferred
  • High school degree


Physical and Mental Demands

  • Able to work in a dynamic and high noise level environment typical of a youth center
  • Walking, sitting, standing required on daily basis; running on occasion
  • Lift up to 75 pounds
  • Able to communicate and convey accurate information


Additional Information

Able to work evenings and weekends
Acknowledgment

A Place Called Home provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex (including but not limited to pregnancy), gender expression, gender identity or sexual orientation, military and veteran status, medical condition, ancestry, marital status, citizenship national origin, age, physical and/or mental disability or genetics. In addition to federal law requirements, A Place Called Home complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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Please let us know if you are an APCH Alumni/ae
Background screening required

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