Help Desk Advisor

Law firm is seeking Help Desk Support to assist Firm users.

Responsibilities include but are not limited to:

• Perform onsite and remote technical support
• Gather, analyze and document information related to IT issues
• Ability to research issues and problems independently
• Provision new workstations and mobile devices
• Manage IT assets and inventory
• Basic administration of the telecommunication systems including the phone system
• Create and maintain technical documentation
• Participate in projects
• Miscellaneous IT tasks and duties

Qualifications:

• Exceptional skills in organizational dynamics and communication
• Bachelor’s degree, preferred
• Two plus years supporting PC hardware and software in an office environment
• Extensive knowledge of Windows 10, Office 365, Adobe Acrobat DC, iPhone/iPad
• Some experience with supporting SIP telephone systems is preferred
• Excellent planning, organizing, and writing skills.
• Excellent problem analysis and solving skills
• Interest in learning about new systems and device
• Ability to work independently and as part of a team
• Be resourceful, take initiative, and make recommendations
• Maintain strict confidentiality at all times with respect to Firm’s business and Firm’s personnel
• Experience working in an Entertainment or other Premier Service Firm preferred

Job Requirements: