Location Charlotte Motor Speedway Mission As a Levy Director of Premium, you will be responsible for leading your team members in executing The Levy Difference in regards to operations, human resources and financials. From hiring, training and developing team members to ensuring that all costs are met and quality show standards are maintained at all times, you will be representing Levy and communicating our philosophies and culture to all that you come in contact with. Major Areas of Responsibility Operations * Has strong attention to detail * Holds team accountable to steps of service to deliver great guest service * Ensure that team members consistently deliver Heartfelt Hospitality to every guest, every time * Ensures team members have the tools necessary to complete their jobs * Ensures show quality standards are maintained at all times * Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members * Regularly obtains feedback from clients and guests to improve operations * Supports and communicates Company initiatives * Respond and assist in any departmental guest service issues * Ensures execution of all menus, promotions and programs as outlined by the Director of Operations in accordance with Levy standards * Acts as a liaison with team, including partner’s operational team, Levy team and other areas as needed to ensure efficient operational performance * Ensures proper execution of preventive maintenance schedule as set forth by Director of Operations * Ensures that daily walkthroughs are being conducted in both FOH and BOH for every event Controls * Ensures that all security, safety and sanitation standards are achieved * Achieves daily sales and assigned cost goals * Achieves assigned budget goals * Provides operational planning to ensure adequate products and equipment are ordered for anticipated business levels * Employs good safety and sanitation practices * Practices proper product control and handling of all inventory and equipment * Follows and enforces responsible alcohol service policies * Ensures team members adhere to Levy Company guidelines as stated in team member training manual and employee handbook * Forecasts and adequately schedules team members to meet operational needs and desired targets Team * Uses all performance management tools to provide guidance and feedback to team * Promotes a cooperative work climate, maximizing productivity and morale * Conducts regular scheduled meetings to ensure lines of communication are open between management and team members * Interviews, hires, trains and develops team members according to Levy guidelines * Displays a positive attitude towards team members * Mentors department managers to develop their skills and leadership abilities Job Requirements * Able to communicate effectively with management team, guests and team members by speaking and comprehending English * English reading, writing, math and computer skills required * Ability to taste and evaluate food and beverage products * Must be flexible with schedule and able to work different shifts * Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains * Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift Levy is an equal opportunity employer. At Levy we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.