Head of HR, Hospitality

The Head of HR, Hospitality will foster a strong culture that helps our people succeed and thrive while creating the systems that help us scale exceptional performance.The Head of HR, Hospitality will lead HR operations & strategy for the Hospitality group. They will evaluate, adapt and react to the needs of the operations within the multiple states where the company has hospitality operations. Focus on delivering quality work while leading the teams at the various properties toward a positive employee experience, within their budgetary guidelines, compliance and contractual obligations. ESSENTIAL FUNCTIONS Collaborate with property GM’s and HR leaders to set strategic and operational goals and plans for HR Operations with a focus on harmonious employee culture, continuous improvement, and solid first-line controls and compliance checks. Drive the identification, evaluation, selection, and implementation of an all-inclusive platform to include applicant tracking, HRIS, time and attendance, and payroll. Work closely with benefits brokers and property leadership in finding the best cost-effective benefits plan for each location. Work with CIM Risk & CIM HR in all Workman’s Compensation matters and promote a culture of safety across all businesses within the hospitality group. Manage and resolve complex employee relations issues, including conducting effective, thorough, and objective investigations. Annually review and make recommendations to management for improvement of the organization’s policies, procedures, and practices on personnel matters. Maintain knowledge of industry trends and employment legislation and ensure the organization’s compliance. Maintain responsibility for organizational compliance with federal, state, and local legislation pertaining to all hospitality personnel matters. Consult with legal counsel as appropriate, or as directed by the department head, on personnel matters. Work closely with Labor Relations counsel on union/nonunion grievances, mediations, and suits as necessary. Provide support and leadership in all matters related to CBA interpretation and application. Participate in negotiations as needed. Analyze new business and provide solutions related to structure, compliance, and overall operations. Maintain and execute critical paths for property openings, closures, and transitions. Act as HR director for properties as required. HR contact point for employees in Los Angeles. Manage all HR operations in LA including training, recruitment, benefits negotiation and administration, new hires, transfers, and terminations. Support special employee recognition events. Recruitment for executive positions and all levels when necessary. Manage day-to-day HR operations as needed in different markets; identify structure adjustments needs in anticipation of growth, scale, and execute in a timely manner. Act as HR subject matter expert and advisor for the Managing Director and the team in the Hospitality Division. Develop and implement policies as needed. Communicate with teams at all levels of the organization. Able to travel frequently and on occasion work holidays and weekends. Perform other duties as requested. SUPERVISORY RESPONSIBILITIES Primary responsibility for human resource operations directors in the field Vendors, brokers, and providers of services Provide property-level HR support for the LA-based hotel teams. EDUCATION/EXPERIENCE REQUIREMENTS Bachelor’s Degree in Human Resources, related discipline, or equivalent work experience required Master’s Degree and/or Senior HR Professional Certification preferred 12 years of HR experience, with increasing levels of responsibility Minimum of 5 years experience in an HR executive role with primary experience in hospitality. Fluency in Spanish. Active membership with professional Human Resources networks/organizations and ongoing professional development preferred Significant experience with Hotel Union Collective Bargaining Agreements & processes. Experience with project management, change management, and driving programs independently Solid knowledge of hospitality operations at different levels of service: luxury, lifestyle, established brands. Strong familiarity with Forbes Standards, AAA Standards as well as other hospitality tools to analyze and determine training and support needs for the workforce. Experience working in both unionized and non-unionized workplaces. Analytical and data management experience with experience translating data into action planning Experience helping organizations through scaling Excellent communication skills, bilingual (Spanish) Extensive HR knowledge and experience in employment law, compensation, organizational planning, organizational development, employee relations, safety, training, and development Ability to identify problems and drive appropriate people and process solutions Demonstrated ability to interact effectively with senior leaders regarding company direction, challenges, and opportunities Solid technical skills Tactful, mature, flexible, participative management style Solid written and oral communication skills; ability to present facts and recommendations effectively Ability to influence individuals and work effectively with various internal and external players to accomplish tasks Effective team-building skills; excellent interpersonal and coaching skills Strong employee relations background CIM does not accept unsolicited resumes from Agencies. Any unsolicited resumes received from Agencies will be considered property of CIM and no fees will be due or paid. If you wish to become an approved Agency with CIM or any of its Affiliates, please contact a member of the CIM Talent Acquisition Team.

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