This Job has been reposted by the company. Refer to Job ID 641825.
Company serves hundreds of employer clients and over 500,000 members. In addition to employers, Company is expanding rapidly through partnerships with payors (health plans) and strategic partners (e.g., care navigation firms, on-site and near-site primary care providers, and other ‘aggregators ‘ of employees/members). We are seeking a world-class channel success leader to manage, grow, and develop these critical relationships. The role is similar to a client success or account management function, and demands in-depth knowledge of how health plans and other firms in the healthcare/employee benefits ecosystem operate. This is a high-growth, demanding role critical to Company ‘s rapid growth through our channel relationships.
What you’ll do:
- Function as the lead customer success executive for Company ‘s partnerships with health plans and strategic partner organizations.
- Build trusted relationships with key customer leaders and stakeholders to ensure aligned expectations and goals.
- Serve as a strategic advisor and consultative partner, helping to identify and execute on opportunities for shared collaboration and growth of the partnership. Manage commercial process for growth opportunities in collaboration Company sales team.
- Collaborate with customer leadership and internal Company departments to align on partnership strategy; create and execute on an account plan.
- Cultivate a positive customer experience, including relationship mapping, issue identification, action planning, quarterly meetings, etc.
- Serve as the expert on customer priorities and how to get things done within the customer organization.
- Work closely with other internal Company departments in support of partners (e.g., contracting, security, legal, and provider credentialing).
- Provide quarterly/annual reporting to partner organizations and their clients.
- Successfully execute partner renewals.
About you and requirements:
- Client-facing experience with mid-to-large size clients (10,000+ employees and/or $1mm+ in recurring revenue).
- You will have primary responsibility and ownership of the partner relationship.
- Experience delivering metric-based reporting.
- Health plan and employee benefits-related experience required.
- Confident, self-starter (willing to ‘jump in ‘ to the role and its duties).
- Comfortable with a fast-paced, high-growth environment (able to handle a frequently changing environment).
- Independent (willing to roll sleeves up to figure things out and dig to find what is needed).