What is Happy Returns?Forward-thinking brands like Everlane, Rothy’s, and REVOLVE partner with Happy Returns to make returns beautiful for brands, shoppers, and the planet.Happy Returns is:* Based in Santa Monica, CA* PayPal owned company* Loved and adored by shoppers: 95% would recommend us to friends!Come help us shape the future of retail!Help Shoppers, Brand and the PlanetWe’re not solving a small problem, and we’re not addressing a small market.
We’re going after returns—the part of the online purchase experience shoppers say they hate most.
Our customers use Happy Returns’ returns software and reverse logistics to reduce costs, retain revenue, and make their supply chains sustainable—while acquiring and keeping loyal shoppers.
We care about making returns something our customers don’t have to worry about, and we hope you do, too!Do the Best Work of your LifeAt Happy Returns, you’ll have substantial impact.
We solve challenging problems, work well as a team, and get great support and development from management.Responsibilities:Customer Experience Specialist will:* Provide timely and world-class support for phone and email contacts for our B2B and B2C customers which includes location team members, retail brand partners, and shoppers.* Help customers by answering their questions and providing help with such topics as technical support, directions to a location, and shipping.* Log all phone and email conversations by tagging the contact appropriately to ensure the information can later be used to make positive changes to our business* Work on small customer support projects to ensure company and department objectives are met* Perform all other tasks as necessary to ensure the success of the Operations team for location partners, retailers and end customers* Report to the Manager of Operations Location and Retailer ServicesWe are looking for someone with:* Associates Degree preferred or equivalent experience* High energy, enthusiastic and friendly* Ability to quickly come up with solutions and resolve problems* Exceptional written and verbal communication skills* Ability to receive constructive feedback and make positive improvements* Capable of managing up* Can quickly establish relationships and determine the needs of others* Has the aptitude to work well in a fast-moving, rapidly-evolving environment* Ceaseless determination setting and attaining goals* Impeccable organization and communication skills* Ability to work well both independently and in a cross-functional team* Passion for the problem Happy Returns is solving* Working knowledge of CRM and VOIP phone systemBenefitsCompensation for this position includes competitive pay and equity as well as a comprehensive benefits package that includes medical, dental, vision and paid vacation.
We are looking for someone who loves a challenge and wants to participate in the upside opportunity of this large underserved market.DiversityWe believe we work more productively and our jobs are more enjoyable when our team includes members with a diversity of backgrounds and life experiences.
We take all reasonable steps to seek out candidates with diverse experience and ensure our work environment is welcoming and respectful for everyone on our team.