Guest Services Staff – Goldenvoice

Work at AEG **Guest Services Staff – Goldenvoice**Guest Services Part Time AEGLV3857 * **GUEST SERVICES*** **USHER/TICKET TAKER*** **VIP COORDINATOR*** Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, coat checks, VIP areas, and concert area) and provide additional assistance whenever necessary.* Operate the various coat check rooms within established guidelines and procedures at the venue.* Scan tickets for entry into the venue, administer applicable wristbands for event entrance (21+, VIP Access, Private Event Access).* Great guests and resolve guest complaints, escalating concerns as necessary. Monitor guest conduct to ensure a safe and secure environment for all. Monitor the consumption of alcohol to ensure no under-age drinking is taking place and those guests consuming beverages are doing so responsibly.* Seat guests and assist ADA patrons.* Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.* Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.* Monitor venue during guest arrival and exit to comply with fire department safety regulations.* Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.* A minimum education level of: High School Diploma or its equivalency* A minimum of 1-2 years of related work experience* Ability to work in varying conditions* Ability to lift 50 lbs. without assistance* Positive attitude with superior customer service skills* Ability to stand, walk, and climb stairs for long periods of time* Previous experience working in events and knowledge of the music industry preferred* Availability to work nights, weekends, and holidays as needed according to venue schedule. A ssist guests with directional and informational inquiries by demonstrating strong knowledge of the facility and event(s) . Work to e ffectively accommodat e guests with disabilities , while complying with facility/event ADA requirements. A minimum education level of: High School Diploma or its equivalency A minimum of 0-1 y ears of related work experience Possess strong interpersonal and communication skills * Proactively monitor and engage with VIP clients and provide the highest quality of customer service in a friendly and timely manner.* Build and maintain relationships with VIP clients to maintain long term business and drive sales.* Manage VIP list and work to effectively accommodate guests with disabilities while complying with facility/event ADA requirements.* Execute delivery and placement of arrival amenities.* Gather feedback from clients regarding product and services and report to management to ensure improvement and efficiency according to client needs.* Maintain professionalism, cleanliness, and standards of all VIP areas.* May assist with general office duties.* A minimum education level of: High School Diploma or its equivalency * A minimum of 2-3 years of related work experience.* Proficient in Microsoft Office Suite (Outlook, Word, and Excel)* Exceptional organizational skills and attention to detail.* Strong interpersonal, verbal and written communication skills.* Positive attitude with superior customer service skills.* Ability to work in a fast-paced environment.* Must be able to work evenings, weekends, and holidays as needed.

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