Guest Services Associate – The Grove

OBJECTIVE OF THE POSITION Guest Services Associates set the standard for our success in retail and sharing the Alo Brand Mission.

The Guest Service Associate role creates an authentic, organic experience of excellence for every guest through genuine connection, product education and sharing about our community and culture.

This individual is an expert in all facets of product knowledge, including features, benefits, fabric, usage, design and care.

This individual is also skilled in tailoring their knowledge for each unique guest need, making it the most relevant and impactful.

The Guest Service Associate thrives working on a team and relishes in a culture of feedback and excellence.

Guest Service Associate Qualifications Passion for customer service and delivering exceptional experiences High energy, upbeat and enthusiastic with the ability to integrate fun and work Self-motivated with a desire to achieve results and excel individually, and as a team Communicates honestly, professionally, directly and with compassion and allows space for others to do the same Inspires others and proves as a positive influence among peers, leaders and guests Fosters genuine connection through empathy, compassion, integrity and building trusting relationships Guest Service Associate Responsibilities Builds relationships with every guest to create excitement about the Alo Brand Mission, product and community and goes above and beyond to exceed their expectations Knowledgeable about store goals, company communication, initiatives, new product launches and any additional information required by the Store Leadership Team; educate on guest-facing initiatives on the floor Receive and process shipment; unpacking, counting, tagging as needed, folding, sizing and setting on the floor or backroom storage Responsible for inventory management including receiving, processing, replenishment and visual merchandising Maintain standards through responding to replenishment, recovery, styling or other inventory needs with urgency Answers store phones and responds to guest questions or concerns Ensures items from fitting rooms are sanitized, organized and returned to the floor appropriately Assists in closing the store including but not limited to; sizing, cleaning, trash removal and other duties as needed Accurately and efficiently processes transactions; payments, returns/exchanges, gift cards and e-commerce Ensures a safe workplace by staying educated and practicing company safety policies and procedures Confidently introduces all facets of the Alo business model (Retail, Yoga, Café) through personal testimony and knowledge of all aspects and details

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