*This is a temporary to hire position with the potential for becoming regular, full-time after successfully completing a 90-day assessment period.*
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WHO WE’RE LOOKING FOR: *
Someone who is responsible for providing information about the GRAMMY Museum and LA Live to guests and visitors, as well as assist management in all matters related to ticketing and retail store operations.
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WHAT YOU’LL DO: *
Assist customers with ticket purchases by using Tessitura/Eventbrite and cash handling.
Keep track of timed ticket allotments in order to monitor the GRAMMY Museum’s capacity limits.
Oversee ticket operations in manager’s absence, and follow procedures for opening/closing ticket booths.
Accurately reconcile all ticket sales at the end of each business day.
Work closely with our operations staff to monitor crowd flow and capacity limits.
Maintain cleanliness of work station and retail store at all times.
Be the point of contact for any questions the operations team may have.
Ensure proper signage is out before Museum opens.
Early closures, discounted tickets, theater closed, etc.
Ensure team arrives on time for shifts
Responsible for filling in or looking for coverage if someone calls off.
Fill in for breaks if not enough coverage.
Make change for the team throughout the day.
Walk the floors every hour, if possible to make sure exhibits/interactives are up and running.
Guest Services
Provide information to guests and visitors about the GRAMMY Museum and L.A.
Live.
Handle issues/complaints from guests.
Education, Public Programs and Private Event Assistance
Check calendar to be prepared when groups arrive and help with check-in and greeting, if needed.
Make sure program links are working properly and allotments are in order.
Assist education team with organization of virtual programs.
Assist management with special projects and private events as needed.
Retail
Assist team with daily responsibilities, select, and help locate merchandise.
Assist store manager with all store duties, including opening/closing retail store and ensure store is maintained and stocked.
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SKILLS & EXPERIENCE: *
A minimum education level of: High School Diploma or its equivalency.
2 years related work experience.
Must possess a dynamic and positive personality and demonstrate professionalism and respect when dealing with clients, customers, and team members.
Exceptional customer service skills, and able to lead by example.
Ability to report to work and return from breaks on time.
Strong oral and written communication and leadership skills.
Possess strong cash handling experience.
Experience operating a POS/register system.
Experience with retail store merchandise displays and promotion.
Bilingual language skills are a plus.
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PHYSICAL DEMANDS FOR CERTAIN ROLES: *
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for long periods of time, and work at a computer for long periods of time.
The employee will be required to lift and/or move up to 60 pounds.
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ABOUT THE RECORDING ACADEMY AND ITS AFFILIATES*
RECORDING ACADEMY
The Recording Academy represents the voices of performers, songwriters, producers, engineers, and all music professionals.
Dedicated to ensuring the recording arts remain a thriving part of our shared cultural heritage, the Academy honors music’s history while investing in its future through the GRAMMY Museum, advocates on behalf of music creators, supports music people in times of need through MusiCares, and celebrates artistic excellence through the GRAMMY Awards—music’s only peer-recognized accolade and highest achievement.
As the world’s leading society of music professionals, we work year-round to foster a more inspiring world for creators.
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GRAMMY MUSEUM*
Established in 2008 as a partnership between the Recording Academy and AEG, the GRAMMY Museum is a non-profit organization dedicated to cultivating a greater understanding of the history and significance of music.
Paying tribute to our collective musical heritage, the Museum explores and celebrates all aspects of the art form—from the technology of the recording process to the legends who’ve made lasting marks on our cultural identity.
In 2017, the Museum integrated with its sister organization, the GRAMMY Foundation, to broaden the reach of its music education and preservation initiatives.
As a unified organization, today, the GRAMMY Museum fulfills its mission of making music a valued and indelible part of our society through exhibits, education, grants, and public programming.
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MUSICARES*
A friend and ally of the music community, MusiCares was established by the Recording Academy to safeguard the health and well-being of all music people.
A four-star charity and safety net in times of need, MusiCares offers confidential preventative, recovery, and emergency programs to address financial, medical, and personal health issues.
Through the generosity of our donors and volunteer professionals, our dedicated team works across the country to ensure the music community has the resources and support it needs.
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LATIN RECORDING ACADEMY*
The Latin Recording Academy is an international, membership-based organization comprised of Spanish
– and Portuguese-speaking recording artists, musicians, songwriters, producers and other creative and technical recording professionals.
The organization is dedicated to improving the quality of life and cultural condition for Latin music and its makers.
In addition to producing the Latin GRAMMY Awards to honor excellence in the recorded arts and sciences, The Latin Recording Academy provides educational and outreach programs for the Latin music community either directly or through its Latin GRAMMY Cultural Foundation®.
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EQUAL OPPORTUNITY: *
The GRAMMY Museum Foundation is committed to recognizing and celebrating inclusivity, diversity, equity, and accessibility, both internally as an employer and externally across our exhibits, programs, and education initiatives.
Diversity, Equity, and Inclusion are part of our company Core Values.
Like great music, success requires bringing together diverse voices.
We strive to be as inclusive as the music and creators that we represent.
As an organization dedicated to cultivating a greater understanding of the history and significance of music, it is our responsibility to tell the stories and contributions of music makers.
It is the GRAMMY Museum Foundation’s policy to provide equal employment opportunity for all applicants and employees.
The GRAMMY Museum Foundation does not discriminate on the basis of race (nor traits historically associated with race, including, but not limited to hair texture and protective hairstyles), color, religion (including religious dress and grooming), creed, sex (including pregnancy, childbirth or related medical conditions), national origin, ancestry, age, physical disability, mental disability, medical condition, family care status, military or veteran status, marital status, sexual orientation, gender, gender identity, gender expression, genetic information or any other characteristic protected by law.
The GRAMMY Museum Foundation will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship to the Museum.
This policy governs all aspects of employment, including selection, job assignment, compensation, promotion, discipline, termination, access to benefits and training, recruitment, hiring, transfer, and social and recreational programs.
Please note that the GRAMMY Museum is a public-facing institution that is visited by thousands of guests each year.
In addition, the Museum hosts a number of public programs in its Clive Davis Theater, including educational programs with students from all across LA County.
The health and safety of both our staff and our guests is a top priority.
As such, the GRAMMY Museum has a mandatory vaccine policy for its staff, including all new hires.
If you are hired, proof of vaccination will be required.
Location: 800 W.
Olympic Blvd.,Ste.
A245, Los Angeles, CA 90015
Job Type: Full-time