Guest Services Associate

Baltaire – Guest Services Associate

Full Time- 35-40 hours per week

Reports To: Guest Services Manager, Director of Events, General Manager

Our Mission
To build relationships within our community by serving them with passion in a hospitable environment while providing food that is honest, consistent and fresh.  

What Makes Us Unique

You would be joining a team of true restaurant hospitality professionals who are driven by quality, consistency and integrity with everything we do.  We provide a positive, professional environment and constantly drive towards excellence.  We value each individual team member and take a personalized approach to their growth. These same philosophies are carried through with our guests, vendors and everyone who we interact with. Alliance Hospitality Group is a growing company and we are looking for team members to grow with us.

What We Expect:

The Guest Services Associate reports to our Guest Services Manager to oversee all matters of communication between the restaurant, managers, and guests. This includes the direction of OpenTable, holidays, incident solutions, and event liaison coordination. The Guest Services department is also responsible for the upkeep and restocking of the menus, and for the packaging and distribution of steak sauce. Essential and otherimportant responsibilities and duties may include, but are not limited to the below;

Responsibilities:

• Work with spreadsheets to handle lost items, lost credit cards, messages for managers, complaints and large party requests.
• Act as a lunch maître d’ and assist where necessary to ensure optimum service to guests.
• Make calls for the following day’s reservations, noting any requests and confirming what we can offer guests.
• Being knowledgeable of all policies and procedures relevant to guests, and if no answer is available within the set parameters, taking down guest information to call them back.
• Field event and regular voicemails and complete event inquiries with guests over the phone
• Be astutely aware of all aspects of OpenTable: how to make reservations, reservation waitlists, etc.
• Create, send and print credit card forms and on occasion brief the floor manager who will be handling the transaction.
• Answer department telephone using correct greeting and telephone etiquette.
• Run deposits for contracts through Toast and send receipts.
• Correctly check and sort the Events Book (and board) to reflect Tripleseat.
• Check and refill business cards, menus and anticipate when we should up our pars with upcoming larger guest counts.
• Calendar management in coordination with management and associated parties i.e.- valet, florists, cleaning crew
• Able to maintain flexible work schedule including overtime as

Ideal Candidate Will Have:

• A minimum of 2 years of experience in an administrative position within a customer-faced environment.
• Must have OpenTable experience.
• High school graduate or equivalent vocational training certificate, college degree.
• Proficient with Microsoft Office and advanced knowledge of
• Must be detail
• Must be a clear thinker, remaining calm and resolving problems using good judgment.
• Self-motivated and performance
• Punctual, regular and reliable
• Strong communication skills and ability to understand and follow written and verbal instructions.
• Ability to occasionally stand; walk; reach with hands and arms; and stoopor kneel. The employee must occasionally lift and/or move up to 10 pounds.
• Able to manage multiple tasks effectively and meet

We Offer:

• $22 per hour
• Banquet Support Pay of $30 per hour for Buyouts
• Monday – Friday, 11am – 7pm Schedule
• 401K Retirement Savings
• Medical/Dental/Vision Insurance
• Free meal per shift
• Growth & Development opportunities

Please submit a resume and cover letter detailing why you think you would be a great fit for this role.