Guest Service Rep Job ID: R35550 Shift: Various Full/Part Time: Part_time Location: 1775 Dempster St Park Ridge, IL 60068 Benefits Eligible: No Hours Per Week: 0 Major Responsibilities: Proactively greet all guests as they enter the hospital.
Provide way finding assistance while following the Guest Services department and Advocate system’s behavioral expectations.
Provide campus wide assistance with duties including but not limited to; patient transportation, specimen delivery and valet services (i.e.
Patient Resource Center, Center for Advanced Care).
Partner with Volunteer Services in the staffing and managing of the information desks located throughout the Lutheran General Hospital campus.
Partner with Lutheran General Hospital service departments including but not limited to; Public Safety, Volunteer Services, Transportation, Nursing Division and Patient Intake Department to enhance the patient experience and promote a smoother workflow.
Provide valet services for The Center for Advanced Care.
Education/Experience Required: High School education.
1-3 yrs.
Customer Service experience.
1-3 yrs.
Hospital or Healthcare experience preferred.
Knowledge, Skills & Abilities Required: Excellent communication skills.
Efficient understanding of Customer Service.
Positive attitude.
Ability to anticipate patient, employee, and unit need and refer for appropriate action.
Current valid Illinois Drivers License Physicial Requirements and Working Conditions: Ability to maintain traffic flow, perform valet services and assist guests by providing direction or wheelchair assistance.
Ability to lift up to 20 pounds occasionally and/or 10 to 25 pounds frequently and/or up to 10 pounds constantly (receiving blood/urine specimens).
Ability to lift, push, bend up to 100 pounds occasionally and/or in excess of 50 pounds frequently and/or in excess of 20 pounds constantly (assisting a patient in and out of a wheelchair, pushing a patient in a wheelchair, bending down to adjust leg and foot rest).
Ability to communicate with a high volume of guests entering into the facility in a courteous, and professional manner.
Ability to work weekends, holidays, and work different shifts to accommodate staffing needs.
Routinely works with potentially infectious specimens and patients.
Ability to be exposed to extreme weather conditions (maintaining traffic flow, ability to do light shoveling in heavy pedestrian traffic areas located at the entrances to the hospital and assisting patients into or out of their vehicles).
Ability to be flexible with work hours, including weekends.
This job description indicates the general nature and level of work expected of the incumbent.
It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.
Incumbent may be required to perform other related duties.