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Group Reservations Coordinator

Aimbridge Hospitality

This is a Contract position in Los Angeles, CA posted August 2, 2022.

The Group Reservations Coordinator works closely with Sales & Marketing Accounting Conference Services and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided.QUALIFICATIONS:High School graduate or G.E.D. equivalent.Six months reservations experience in the hospitality industryKnowledge of Outlook MS Word and Excel required.Experience with Group Sales computer systems including Delphi and SMSOccasional evening and weekend work to meet deadlines.Capable of using multiple systems at the same timeSelf-starter results-oriented team player and demonstrates a high-level attention to detailFlexibility and adaptability to a dynamic evolving environmentJOB RESPONSIBILITIES:Keep updated files on all upcoming groups upon receipt of turnover.Ensure accuracy between the Delphi and SMS systems (room blocks rates cutoff dates).Detail each Group profile and/or reservation with Group specific information (rate rate code deposits location requests package inclusions contract concessions etc).Build rates and inclusive packages specific to each Group (create routing profiles deposit policies cancellation policies etc.).Process travel agent commissions.Act as liaison between group and central reservations.Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group.Manually assign specific accommodations based upon feature and/or location requests.Provide reservation and pick up reports upon request.Cross reference Group resumes with system information and ensure accuracy.Attend all Pre-Planning and/or Pre-Conference Meetings with clients and ConferenceServices Coordinator (Via phone if not available to attend in person).Review no shows from previous night and make corrections as needed.Assist accounting in verifying and correcting group guest’s folios.Ensure all group functions and audits are completed in an accurate and timely fashion.Communicate effectively communicate with Call Center Manager Business Analyst SalesManager and Conference Services Coordinator and group meeting planner.Performs other duties as assigned by hotel/department leadership.Elegantly presiding over the City of Angels, The Westin Bonaventure Hotel & Suites provides the ultimate urban oasis in the heart of the business district. An international symbol that has come to represent the beauty and sophistication of the city itself, this famous Westin Los Angeles hotel is one of the most photographed destinations in the world. Visitors can stroll through our atrium lobby, and they’ll immediately see why. Whether visiting for a leisurely weekend getaway, business meeting, or special event, our downtown Los Angeles accommodations define the essence of modern luxury. Guests can enjoy spectacular skyline views, access to over 40 specialty boutiques and restaurants, and unparalleled meeting and conference facilities. Discover LA’s largest convention hotel – widely regarded as a ‘City-within-a City’ – sure to surpass all expectations.As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in 49 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:Now offering Daily Pay! Ask your Recruiter for more detailsMedical, Dental, and Vision CoverageShort-Term and Long-Term Disability IncomeTerm Life and AD&D InsurancePaid Time Off Employee Assistance Program401k Retirement Plan