Position SummaryThe Ground Operations Crew loads and unloads Customer bags, operates ground service equipment which includes operation of motor vehicles, coordinates the servicing of arriving and departing aircraft, helps prepare aircraft cabin for departure, assists with ramp service duties including waste disposal and re-servicing of aircraft. The Ground Operations Crew will also assist Customers when needed, and complies with any ad-hoc requests as needed. Individuals must be comfortable serving Customers and proficient in using computers. Crewmembers must be prepared to work outdoors under various weather related conditions.Essential ResponsibilitiesOperate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipmentServices aircraft by operating ground service equipment (Potable water truck, ground power unit, tug, aircraft pushback, lavatory truck, deicing truck, etc.)Works in a ramp environmentTags, lifts, loads and unloads Customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage systemOperates external aircraft equipmentHelps prepare cabin for Customer boarding and departure, which can include cleaning of seats, seat pockets, floor, galleys and lavatoriesAssist Customers with special needs, e.g. Customers who need assistance in boardingGuides aircraft to and from aircraft parking locationsOccasionally carry a handheld radio and communicate effectively with proper radio etiquetteOccasionally assist with loading and unloading mail, small packages and human remainsEnsure and maintain a safe environment and operationOther duties as assignedMinimum Experience and QualificationsHigh School Diploma or General Education Development (GED) DiplomaOne (1) year customer service, volunteer experience or sales experienceMust be at least 18 years oldComplete fluency in written and spoken EnglishSuccessfully complete a job assessmentMust be able to adhere to JetBlue Uniform Policy Manual StandardsAble to travel and/or work variable hours, flexible shifts, including holidays and weekendsAble to follow safety guidelinesAble to perform under pressure and within fixed time constraintsAble to work in all types of weather conditionsAble to make occasional trips to other locations for training or temporary assignmentMust be able to give and receive verbal communicationMust be able to use handheld radios and headsets to communicate with the cockpit, dispatch, and other crewmembersMaintaining a positive, good-natured attitude is essentialAbility to handle objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling is neededMust be able to acquire and maintain a valid Security Identification Display Area (SIDA) BadgeDepending on location, may need to acquire and maintain a United States Customs ClearancePossess and maintain a valid Driver’s License and a driving record from the state of your primary residence that meets JetBlue Airways insurance standardsLegally eligible to work in the country in which the position is locatedPass a ten (10) year background check and pre-employment drug testPreferred Experience and QualificationsBilingual skillsPrevious airline experienceProficient with Microsoft Office suiteCrewmember Expectations:Regular attendance and punctualityWell-groomed and able to maintain a professional appearancePotential need to work flexible hours and be available to respond on short-noticeWhen working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraftOrganizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and FunPromote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standardsIdentify safety concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report(SAR))Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures and risk controlsUpholding JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilitiesEquipment:Computer/Electronic Tablet and other office equipmentGround service equipmentHandheld radiosPublic Address SystemJet bridge and/or air stairs (Customer enplaning/deplaning equipment)Free-standing computer kiosks used to identify and process Customer reservationsLight Emitting Diode (LED) screens and signsWork Environment:Airport Ramp environment; the outdoor environment may present weather variations and elevated noise levelsAbility to work weekends or irregular shiftsAble to make occasional trips to other locations for training or temporary assignmentSubject to weather and elevated noise levels within airportsAbility to stand for an extended period of timePhysical Effort:Moderate physical activity required by handling objects up to fifty (50) pounds frequently and/or seventy to one hundred (70-100) pounds occasionally with the assistance of other people or tools and be in a position where bending, crouching, kneeling, etc. is needed.