Alba Wheels Up is a premier Customhouse broker and Freight Forwarder. Alba Wheels Up has become the standard for the expertise needed to handle the Wearing apparel, Perishable, Electronics and Marble & Stone sectors, traditionally the most difficult commodities to both harmonize and provide supply chain management to. Our Global network provides true door-to-door service and supply chain management required in today’s logistics environment. Our advanced transport management platform ensures visibility of our client’s freight from point to point. All team members are encouraged and supported to obtain their career and personal goals while working in world class facilities.
Job Description
Responsible for processing import transactions, and for providing and maintaining effective customer service and satisfaction.
Responsibilities
- Receive, review and process import documentation from overseas agents/customers.
- Handle bookings from oversees agents and coordinate the move to destination
- Understand agent fees and pricing per client in order to process invoices accurately
- Follow company protocol for billing a file
- Update shipment status, issue arrival notice and obtain entry documents for customs entries. Turnover to brokerage for customs processing.
- Arrange airline release with airlines and confirm cargo availability.
- Arrange Steamship line release with carriers and confirm cargo availability.
- Respond in a timely manner to customer requests on shipment status by phone or email. Refer customers to your supervisor or manager when questions are beyond scope of responsibility.
- Follow up bookings received from overseas agents and customers, and open air and ocean import files
- Adhere to all domestic and international shipping regulations.
- Advise your supervisor or manager of any transaction problems and irregularities.
- Perform any other related tasks as required or assigned by your supervisor or manager.
Requirements
- A minimum of 5 years of freight forwarding experience in the import department.
- Proficient in Windows and Microsoft Office Suite, especially with Excel
- Experience working with Cargowise is a plus
- Must have a pro-active attitude and strong time management skills
- Extremely detailed oriented and well organized
- Must be a team player and also be able to work independently
- Good communication skills (verbal and written)
- Great customer service skills
- Ability to work in a busy and fast paced environment
Alba Wheels Up International is an Equal Opportunity Employer