Position: Senior Business Analyst Department: IT Reports to: Director, Credit Services Direct Reports: Yes FLSA Status: Non-exempt Location:3880 N Mission Los Angeles, CA 90031 With new owners and strong leadership, Forever 21 is evolving into what can only be described as a well known retail turnaround!
Now owned by SPARC Simon Property Group and Authentic Brands Group and led by CEO Daniel Kulle, 2020 was a year of reconstructing the foundation of this popular fashion brand to deliver amazing products that our customers expect to be trendy, relevant and value to them.
We’re implementing new strategic priorities across the company, determined to make Forever 21 a place where top technologists, creatives, and merchandizers will come to make their mark on the future of fast fashion retail with an enhanced commitment to sustainability and community engagement.
We welcome anyone to apply who has big ideas and is willing to roll up their sleeves to make those ideas a reality.
There are no ” Ivory tower” roles at Forever 21.
From the C-Suite to the Brand Associates, we’re making our transformation happen together.
If youre obsessed to serve our customer, if you elevate any team you work on, and if you are passionate about fashion, we want to hear from you!
Job Purpose: The Senior Business Analyst is responsible for the translation of business needs into effective technical solutions by determining the requirements of medium to large projects, and communicating clearly to all stakeholders, and partners.
They will also be responsible for providing analysis and reporting to support the credit and loyalty programs.
Job Duties: Collaborate with external vendors, internal departments, and company leadership to design, develop, and implement business systems Define project scope and objectives, documenting business requirements, and creating use cases, and user stories Perform cost-benefits and return on investment (ROI) analyses for proposed systems Evaluate existing systems through gap analysis, developing viable alternative solutions by working closely with project partners to align designs that enable the achievement of strategic business outcomes Assess system and error trends to identify and resolve defects in the production environment and provide recommendations to prevent future incidents Conduct User Acceptance Testing (UAT) and prepare user documentation for projects, system fixes and enhancements Research industry trends and best practices Knowledge, Skills, and Qualifications: Bachelors Degree with a focus on IT, business management, statistics, or equivalent experience.
5 years of experience as an IT Business Analyst or equivalent experience 3 years of retail business experience Strong skills with MS Word, Excel, Project, and PowerPoint Working knowledge of application development along with technical architecture and infrastructure Strong knowledge of waterfall and agile project methodology, including SharePoint, Jira, and Confluence Ecommerce experience Salesforce in particular Mobile app experience CRM, loyalty, and / or marketing experience Credit program experience, including co-branded and private label credit cards Excellent written and verbal communication skills Ability to work collaboratively with all levels of employeesWhat we Expect Customer Obsession; you know who your customer is and working in service to them is working in service to our end consumer.
Commitment to Top Talent; you are passionate about working with the best possible people.
You know how to attract them, develop them, and teach others to do the same.
Retail is Detail; the details tell the real story!
You are obsessed with quality product, quality experience, quality regardless of the segment of the company that your role occupies.
Even if you find some details challenging, you know who to ask for backup because what is most important is that your customer has the most excellent experience possible.
Entrepreneurial Spirit; your work is not just your job, its your passion.
You have and act on ideas about how to make your role, your department, and the company a better place.
You know why you want to be part of building Forever 21s future, are a highly collaborative and resourceful individual who can function at a high level, and are committed to collaborating every day.