Fitness Floor Staff

JOB SUMMARY

Responsible for greeting all individuals as they enter the gym, enrolling new members, giving center tours, and providing excellent customer service at all times. This Job Description outlines the duties and responsibilities for the above position.

DUTIES & ESSENTIAL JOB FUNCTIONS

Greet each member and guest as they enter the gym
Enroll new members and handle guest sign-ups by assigning all necessary paperwork and collecting payment information
Answer inquiries about the gym via in-person, email, or phone

Responsible for tracking sign-ups for group exercise classes

Offer center tours and free trials to potential members

Assist with center marketing and other day-to-day operations of the gym

Floor supervision and equipment cleaning

Enforcement of rules and regulations (including mask-wearing and social distancing protocols)

Assist members with accessing Virtual Workouts (Elevation Live and Elevation Station)

Offer ideas for Wellness Initiatives (bulletin boards, newsletters, lunch n learns)

Collaborate with staff on ideas for Incentive Programming and Health Promotion

OTHER FUNCTIONS AND RESPONSIBILITIES

Awareness of emergency protocols and implementation when necessary

QUALIFICATIONS

Must have current CPR/AED certification

Personal training experience preferred

Customer service experience preferred

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