If you’re…
Driven by helping others Energized by solving challenging problems Passionate about working hands-on with computer hardware Motivated by working in collaborative team atmospheres
You may be interested in our Field Service Engineer position that we have available!
This opportunity provides 24×7 server support and includes providing exceptional customer service with each interaction.
Overview
We are looking to add a Field Service Engineer to our Los Angeles team.
Our company provides 24×7 onsite data center hardware support.
This position requires Service Engineers to drive to a customer site whenever a call is placed.
Our Engineers are reimbursed for travel expenses, as they use their own vehicles.
Travel consists of service calls typically within a 100-mile range, as well as periodic training, and at times traveling out of state.
When on call, our field service technicians may have to drive to any one of these locations at any time of the day or night.
Responsibilities
Maintain and service data center hardware equipment (primarily mid to high-end servers and other storage devices) of assigned accounts Provide top-notch service to ensure 100% customer loyalty Understand and practice proactive service methodology Engage other departments when appropriate (i.e.
Purchasing, Support, Sales)
Desired Skills
& Experience
Strong technical skills with at least a basic knowledge of computer hardware On-call availability for 24×7 customer needs as part of a scheduled rotation throughout the local service team General field service experience preferred
Who is Service Express?
We are a leader in providing third-party maintenance, specializing in onsite data center support for server, storage and network equipment to help IT teams control costs and optimize infrastructure strategy.
As a high growth company, we are seeking talented, curious, passionate individuals, with integrity and a strong work ethic to help us service our customers throughout the globe!
We believe people join cultures not companies.
Our core value is to cultivate a culture of growth that empowers our people to achieve their personal, professional and financial goals.
Our philosophy has always rested on the belief that when our employees achieve their goals, the company will flourish.
We continue to grow more every year and our employee and customer focused approach to business has helped generate double-digit growth since our start in 1993.
At Service Express, you are more than an employee; you are part of a TEAM of passionate, collaborative, service-oriented people that want to invest in you and support your goals!
Service Express is an equal opportunity employer.
Authorization to work in the U.S.
is a precondition of employment.
Service Express does not sponsor applicants for work visas.