CircusTrix is one of the worlds leading companies in the increasingly relevant Experience Economy.
With a growing network of over 400 facilities in 45 U.S.
States and 20 Countries including brands like DEFY, Sky Zone, and Rockin Jump, CircusTrix is the largest developer, operator and franchiser of trampoline parks worldwide.
We value creativity, innovation, integrity, diligence, customer satisfaction, as well as employee well-being.
We apply these values through you to help create an atmosphere where we can continue to be “Purveyors of Awesome”.
Currently, we are looking for a remote Field Trainer to join our team!
The Field Trainer will develop, facilitate, and deliver training content to company-owned and franchise-owned locations for all areas/audiences of the organization using various facilitation techniques and methods.
The Field Trainer must maintain a significant understanding of all park operations, product offerings, policies and manage diverse responsibilities in a rapid, ever-changing environment.
This role supports projects to drive sales, operational excellence, and overall execution of programs and processes.
In addition, the Field Trainer provides key support in membership sales, marketing campaigns, regional park training, promotional sales training, leadership training, and other projects supporting organizational and departmental goals.
Ideal Candidate:
A Field Trainer is a high-energy individual passionate about providing high-quality learning experiences and working with many different types of people in a dynamic work environment.
Field Trainers use training platform skills and superior interpersonal and written communication skills to provide various support for CircusTrixs growing Network of 300+ parks.
Responsibilities:
TRAVEL IS REQUIRED.
The Field Trainer must travel 40-60% to locations throughout the United States and Internationally, including overnight stays for extended periods to include weekends and some holidays
Facilitate training programs in domestic/international locations for audiences at all levels of the organization using a variety of facilitation techniques and methods (virtual learning & in-person learning)
Build a culture of engagement during training sessions through effective communication, teaching, and encouraging involvement in all levels of the Network; Business Partners, Franchise Owners, Managers, and Team Members
Facilitate 7-day Park Operations Training (virtually and in-person) and new park On-Site Training (7-days) as many times as required each year, domestic and international
Serve as the training lead on new park development calls, ensuring a park has all materials needed for an effective park opening and Team Member training, establish the On-Site Training schedule, and partner with the Field Operations Team to determine the parks training and opening readiness
Develop and deliver content at large, in-person training events such as Roadshows, Summits, and Conventions
Develops and maintains a library of training and reference materials and documentation
Identify and gather Best Practices to share back out to the Network in different learning vehicles; newsletters, microlearning videos, operations guides, infographics, etc.
Drive network use of companies multi-domain LMS system (i.e., CircusTrix University) by providing training and support to Franchise Owner and park management teams
Provide content and act as a SME for training modules on sales, programs, marketing, guest experience, and operations
Support continuing education content for leadership courses and sales training.
Assume administrative and coordination duties if needed, such as sending all communication and preparing any necessary materials for programs and sessions
Participate in special projects as needed
Requirements:
Bachelors or four-year college degree required, or equivalent experience in the industry
Minimum of 2-4 years of experience in the field of training or organizational development required
Ability to be flexible with work schedule, including evenings, weekends, variable shifts, and holidays, and required to travel 40-60% as needed
Experience delivering training content to groups of various sizes and audiences.
Must have a high level of comfort in front of groups and knowledge of adult learning principles.
Demonstrated experience in assisting with creating technical and soft skill training in various applications such as virtual training, facilitator-led training, blended learning, and job aids
Must have superior interpersonal, verbal, and written communication skills
Process-centric thinking, strong organizational skills, attention to detail, and ability to recognize process improvement opportunities
Proficient using Microsoft Office programs: Outlook, Word, PowerPoint, and Excel
Experience in Membership and Sales business models a plus
Knowledge of and experience working with franchise systems is a plus
#CIRC1