Crystal Stairs, Inc.
Improving the Lives of Families through
Child Care Services, Research, and Advocacy
Crystal Stairs is committed to building and sustaining a diverse, fully vaccinated workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.
CDE Case Management Family Services Specialist
What We’re Looking For:
Under general supervision, the Family Services Specialist will determine eligibility and assist parents eligible under the California subsidized child care programs gain access to child care programs and services. All duties and responsibilities are performed in accordance to pertinent contractual obligations and department standards. Assistance provided by the Family Services Specialist includes the delivery of quality services in the following areas:
- Determine eligibility, process enrollment (including families transferred from Stage 1 and complete the initial certification of families qualified for subsidized childcare within designated time frames, as required.
- Accurately enter family data into the Centralized Eligibility List (CEL) and enroll families from the list onto the program based on state guidelines, as required.
- Manage client activities and changes for a caseload of approximately 150+ clients, as required.
- Schedule and conduct timely initial or recertification interviews to facilitate parents’ enrollment or continuation on the program.
- Authorize family for childcare services according to agency policies and timelines.
- Coordinate and resolve all routine and non-routine problems by interfacing with internal and external organizations.
Experience, Knowledge, Skills and Abilities:
- Experience working with families receiving subsidized childcare or other social support services.
- Bachelor of Science/Arts degree from an accredited university or equivalent. Related work experience in case management/human services/client/vendor management/child development may be substituted for college degree.
- Must have excellent communication and customer relations skills.
- Requires analytical/problem solving abilities, as well as accuracy and an ability to produce in a timely manner.
- Ability to quickly learn County, State and Federal provider (parent) contract requirements for Alternative Payment and Child Care Subsidy Programs.
- Ability to work with diverse and underserved populations
REQUIREMENTS:
- Two years experience in case management or client/vendor management in a human services or child development environment.
- B.A. or B.S. degree from an accredited four-year university; comparable work experience may be substituted.
- Must provide proof of Covid-19 vaccination
Total Package of Benefits
- Medical/ Dental/ Vision (Covered by agency for 2022)
- 401k Matching Options
- Flex Spending
- Pre-paid Legal Services
- Sick and Vacation Time
- Paid Holidays
- Opportunity for Growth and Development
- Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM
Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.
Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.
For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org