Position Description: The Family Care Coordinator (FCC) is primarily responsible for obtaining telephonic donor authorizations from the Authorizing Party in a timely and consistent manner; providing the Authorizing Party with honest and unbiased donation options; and completing the medical/social history questionnaire with the appropriate person to assist in determination of donor eligibility. The FCC is also responsible for gathering clinical information on all hospital referrals (eminent and CTOD referrals) from the referral facility and additional healthcare providers as needed; and will assist in donor allocation as needed.
Qualifications: High School Diploma required. Completion of one of the requirements listed below is required: Associates or Bachelor’s degree in physical or social sciences field; OR Completion of a certification in the medical field such as LVN, RN, Surgical Technologist, EMT, Medical Billing or CNA program. Prior experience working more than six months in a telemarketing, help desk/troubleshooting, phone counseling or customer services call center environment preferred. Minimum typing speed of 40 wpm preferred. A current California driver’s license, auto insurance and reliable automotive transportation is required. Qualified applicants must be able to successfully complete the OneLegacy application and background screening process. OneLegacy offers a competitive salary and an excellent benefits package.